October 2, 2025
Texas PUC Dismisses Complaint Against Retail Provider Regarding REP's Alleged Requirement That Customer Must Verify Identity Via Persona (Photo/Facial Recognition)
The Texas PUC dismissed without prejudice a complaint filed by a prospective customer against Southern Federal Power, LLC which had alleged that Southern Federal Power informed the customer that the customer's enrollment process would not be completed if the customer did not complete verification of…