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February 20, 2026
The Texas PUC issued a written order following its determination and vote at the January 15 open meeting which, as previously reported by EnergyChoiceMatters.com , held that a formal complaint filed against a retail electric provider does not require that the complainant must be a current customer…
January 14, 2026
Texas PUC Chair Thomas Gleeson and Commissioner Courtney Hjaltman have filed separate memos in advance of tomorrow's open meeting setting forth their views on the appeal, by a retail electric provider, of an ALJ's order which denied the REP's motion to dismiss a formal customer complaint filed at…
December 19, 2025
BKV-BPP Retail LLC has appealed an interim order from a Texas PUC Administrative Law Judge which had ordered the reconnection of service to a customer which had filed a formal complaint against the REP, as BKV-BPP Retail said that the order is inconsistent with the applicable rule
October 29, 2025
Another ruling in a formal complaint brought by a customer against a Texas retail electric provider provides the clearest enunciation of a change in how the Texas PUC is addressing formal complaints against REPs, and motions to dismiss
