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June 15, 2026
Texas retail electric provider NEC Co-op Energy has requested, from the Texas PUC, "consideration" regarding the reporting of complaints against retail electric providers for circumstances when an investigation determines that the REP fully complied with all applicable PUCT Substantive Rules and no…
April 17, 2026
During today's Texas PUC open meeting, Staff of the Texas PUC provided a narrative concerning a proposal for publication that would implement a streamlined complaint process for customer complaints against retail electric providers, via changes to Subst. R. §25.485
April 9, 2026
Staff of the Texas PUC have filed a draft proposal for publication that would implement a streamlined complaint process for customer complaints against retail electric providers, via changes to Subst. R. §25.485
March 30, 2026
The Texas State Office of Administrative Hearings (SOAH) recently issued a standing order abating electricity consumer complaint cases referred to SOAH from the Public Utility Commission of Texas, citing, among other things, "current resource limitations combined with unanticipated increases in…
March 24, 2026
Texas PUC Prepares Project For Streamlined Complaint Process
