August 19, 2019
Invites Revised Proposals On Marketing Scripts, Contract Summary, Renewal Notice
A hearing office at Massachusetts DPU directed retail suppliers to submit information concerning their numbers of customers served under auto-renewals, and the nature of such service
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August 7, 2019
Staff No Longer Recommending Suppliers Report Certain Data Concerning Low-Income Customers Staff Invites Suppliers To Present Alternative To Use Of Customer Account Numbers For Enrollment
Staff of the Massachusetts DPU in a working group presentation has proposed alternative language for marketing disclosures for retail electric suppliers, compared to disclosures developed by a supplier-led work group.
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July 31, 2019
Uniform Contract Summary, Marketing Script Language Proposed Consumer Advocates Propose Requirements For Supplier Oversight Of Third-Party Agents
Various stakeholder groups have filed proposals in the Massachusetts DPU's retail electric marketing investigation (19-07) addressing renewal notices, contract summaries, agent oversight, and other issues
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July 15, 2019
The "Energy Switch" working group in the Massachusetts DPU's retail market investigation proceeding (19-07) will hold a meeting on July 31, 2019
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July 5, 2019
Staff of the Massachusetts DPU have, in the DPU's retail electric market investigation, proposed further reporting requirements for retail suppliers
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June 17, 2019
The Massachusetts DPU will host an initial meeting for both newly formed retail energy working groups on June 26, 2019
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June 14, 2019
Staff: "Counter-Intuitive" That Customer Who Signed Up For Fixed Rate Would Expect Their Auto-Renewal Would Be Variable Staff Propose Entire Sales Conversation Be Recorded (Not Just TPV) Staff Propose GPS Requirement For Door-to-Door Agents
Staff Propose That Municipal Aggregation Rates Be Posted On State's Shopping Website, At Top Of Results
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June 4, 2019
Addresses "Do Not Switch" Mechanism
In advance of a June 6 technical session, Staff of the Massachusetts DPU have proposed a tiered approach to addressing issues raised in the DPU's wide ranging investigation of the retail electric market (Docket 19-07)
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March 12, 2019
Suggests Prohibiting Competitive Supply Service To Low-Income Customers Calls Variable Rates A Barrier To An Efficient Residential Competitive Market
In comments to the Massachusetts DPU, Nstar (Eversource) said that the DPU should require retail electric suppliers to provide the EDCs with customers' product information, including the next cycle rate, for inclusion on utility bills
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March 11, 2019
If Choice Remains, AG Seeks Warning That Suppliers Typically Do Not Provide Overall Savings Recommends Posting Of Historic, Charged Rates Requirement For Guaranteed Savings For Low-Income Customers
The Massachusetts Office of the Attorney General (AGO) said in comments to the DPU that the AG has analyzed an additional year (July 2017 – June 2018) of data and found that, in this third year, Massachusetts residential customers on competitive supply suffered consumer losses of $76.2 million…
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March 11, 2019
Such Aggregations Have Enrolled Customers Onto Default Prices Higher Than Basic Service With No Signature Required
A group of municipalities which run opt-out aggregations recommended to the Massachusetts DPU that retail suppliers should be required to obtain a customer’s signature on a copy of a proposed disclosure sheet
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March 11, 2019
Suggests "Limits" On Transition To Variable Rate From Fixed Price
The Massachusetts Department of Energy Resources recommended to the Massachusetts DPU that a recommended disclosure form, "should be presented to and signed by every customer that elects to sign-up for competitive supply," via door-to-door sales
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March 7, 2019
SourceOne recommended to the Massachusetts DPU that broker and similar fees related to a retail energy sale should be disclosed to residential and commercial customers.
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March 7, 2019
PowerOptions, Inc. recommended to the Massachusetts DPU that the DPU should eliminate the "predatory practice" of oral authorization for the initiation of retail energy supply service.
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February 18, 2019
The Massachusetts DPU has extended until March 8 the deadline for comments regarding the DPU's wide-ranging investigation into customer protection rules and related issues in the retail electric market (D.P.U. 19-07)
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February 18, 2019
In comments on a wide-ranging Massachusetts DPU proceeding on the retail electric market, the National Energy Marketers Association raised concerns with various proposals that would place the electric distribution companies in the role of policing the marketplace
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