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December 15, 2025
The Massachusetts DPU has opened a broad investigation to review electric and natural gas rates in order to contain customer costs, reduce bill volatility, and to increase electric and gas utility bill transparency and accessibility.
December 8, 2025
Would Also Require Itemized List Of ESCO Costs
New York bill S3876 today was delivered to the governor, after having passed both houses in April
December 5, 2025
In a data response filed with the District of Columbia PSC, Pepco reported the number of customers billed by each retail electric supplier under the purchase of receivables (POR) program
December 1, 2025
The Massachusetts DPU has approved significant increases in the Residential and Small/Regular General Service purchase of receivables discount rates at Fitchburg Gas and Electric (Unitil), under an annual update to the rates
November 20, 2025
A hearing examiner at the PUC of Ohio suspended the automatic approval process for AEP Ohio's proposed new bill format which, among other things, would inform residential Standard Service Offer customers that AEP Ohio is required to buy generation on behalf of SSO customers and that, "AEP Ohio…
November 20, 2025
In comments to the Texas PUC, the City of Houston has recommended new performance measure reporting for retail electric providers, including, "hav[ing] the REPs report Customer Enrollment Accuracy including the correct rate plan, term, and charges [REP rate plan and applicable term, TDSP Pass…
November 20, 2025
The District of Columbia PSC has issued data requests to Pepco and Washington Gas Light concerning the PSC's investigation into the purchase of receivables programs, with the interrogatories including a direction for the utilities to report on each retail supplier's number of residential customers…
November 5, 2025
The PUC of Ohio adopted without modification a rate case stipulation under which Dayton Power and Light (AES Ohio) will meet with retail suppliers concerning utility billing issues, including discussions of retail supplier uncollectibles resulting from the delayed issuance of EDC bills to customers…
November 5, 2025
The Maryland PSC has sought comments on whether certain reports on retail energy supplier prices and billing, filed by both suppliers and utilities, shall be made public
October 29, 2025
Another ruling in a formal complaint brought by a customer against a Texas retail electric provider provides the clearest enunciation of a change in how the Texas PUC is addressing formal complaints against REPs, and motions to dismiss
October 28, 2025
AEP Ohio requested that the PUC of Ohio suspend the automatic approval process for AEP Ohio's proposed new bill format which, among other things, would inform residential Standard Service Offer customers that AEP Ohio is required to buy generation on behalf of SSO customers and that, "AEP Ohio…
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October 23, 2025
VertexOne , a leading provider of cloud software designed to revolutionize the customer experience within the energy and utility industry, announced today that two energy supply companies, electric and natural gas supplier, Eastern Power & Gas, LLC , and Brooklyn based, Buy Energy Direct , have each successfully migrated and have gone live with VertexOne’s leading billing and customer information system (CIS), VXretail, and electronic data interchange (EDI) solution, VXexchange.
October 17, 2025
Another formal complaint case at the Texas PUC filed against a Texas retail electric provider has survived a motion to dismiss based, in part, on an ALJ's finding that a complainant's request, that the PUC investigate whether a violation of PURA occurred, is relief of a type that the Commission may…
October 15, 2025
BP Energy Retail Company LLC (BPERC) filed a complaint at FERC against ISO New England, Inc., Eversource Energy, and NSTAR Electric Company in which BPERC seeks relief from certain invoices issued by ISO-NE which are alleged to be, "based on phantom load incorrectly assigned to BPERC by Eversource…
October 13, 2025
In comments in a PUC of Ohio periodic review of natural gas utility customer service and billing rules, the Ohio Consumers’ Counsel has proposed presenting shopping customers with shadow billing information, and has also proposed a switch block
October 10, 2025
AEP Ohio has filed with the PUC of Ohio proposed bill format changes that would include informing residential Standard Service Offer customers that AEP Ohio is required to buy generation on behalf of SSO customers and that, "AEP Ohio passes these charges through dollar-for-dollar and makes no money…
October 8, 2025
A Texas PUC ALJ has found that a complainant alleging behavior by a retail electric provider that that could constitute violation of a rule (that is within the authority of the Commission to enforce) has stated a claim for which relief can be granted, as the ALJ denied a motion to dismiss the…
September 26, 2025
The Joint New York Utilities said that a proposed energy-related value-added product or service (ERVAS), for which NOCO Electric, LLC and NOCO Natural Gas, LLC have sought New York PSC approval, should not be billed under utility consolidated billing, and should not be included in POR
September 18, 2025
Octopus Energy Group has announced the spin-off of Kraken, Octopus's billing, customer management, and technology company, "in a move aimed at speeding up the platform’s [Kraken] expansion across the globe."
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September 17, 2025
VertexOne , a leading provider of cloud software designed to revolutionize the customer experience within the energy and utility industry, announced today that integrated distributed energy resources company, Gridwealth Energy , a full-service distributed energy resource (DER) provider, has successfully gone live with VertexOne’s leading billing and customer information system (CIS), VXretail, and electronic data interchange (EDI) solution, VXexchange.
September 12, 2025
CenterPoint Energy Houston Electric has provided, to Texas retail electric providers, information regarding CEHE's procedure(s) for customers who request vegetation management near electric power lines, for REPs to periodically share with customers as required under a new law
September 11, 2025
The Ohio Consumers' Counsel has sought changes to the partial payment processing hierarchy for utility consolidated bills at Dayton Power & Light (AES Ohio).
September 3, 2025
A proposed update to natural gas utility customer service rules in Ohio would provide that utilities may seek to recover from retail suppliers incremental costs associated with correcting an improper initiation of a switch
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August 13, 2025
VertexOne , a leading provider of cloud software designed to revolutionize the customer experience within the energy and utility industry, announced today that David Energy , a technology-driven retail energy provider (REP) with a mission of bringing a power grid that runs on 100% clean energy to life, has gone live in Texas, New York, New Jersey, and Massachusetts with VertexOne’s VXretail and electronic data interchange (EDI) solution, VXexchange.
August 13, 2025
As part of an electric rate case settlement signed by several major parties in the proceeding, Dayton Power and Light (AES Ohio) would agree to meet with retail suppliers concerning utility billing issues, including discussions of retail supplier uncollectibles resulting from the delayed issuance of…
