HomeNews By TopicEnforcement & Complaints
Narrow these results by state, topic, company or docket — filters stack, and every story shown carries all of them.
November 14, 2025
The Texas PUC accepted without modification a new settlement agreement between PUC Staff and OnPoint Energy Texas, LLC (OnPoint) concerning OnPoint's exit from the retail electric market
November 10, 2025
Value Based Brands d/b/a Express Energy said in an appeal of an order from a Texas PUC ALJ that the ALJ's application of a recent Texas PUC decision concerning the relief available to formal complainants, "could have far-reaching and problematic consequences," including opening the door for…
November 7, 2025
A complaint from a Pennsylvania customer against SmartEnergy Holdings, LLC ("SmartEnergy") at the Pennsylvania PUC could impact all fixed rate retail energy contracts in Pennsylvania, with the complainant also seeking additional market-wide reforms
October 29, 2025
Another ruling in a formal complaint brought by a customer against a Texas retail electric provider provides the clearest enunciation of a change in how the Texas PUC is addressing formal complaints against REPs, and motions to dismiss
October 27, 2025
Eligo Energy, LLC and Dayton Power and Light (DP&L or AES Ohio) have entered into a settlement to resolve a complaint filed by Eligo Energy against DP&L at the PUC of Ohio over alleged erroneous reporting of Eligo's aggregate usage data by DP&L to PJM
October 22, 2025
The New York PSC issued an order revoking the eligibility of Energo Power and Gas, LLC to serve energy customers in New York State
October 20, 2025
Genesis For Investigation Was Sales Call To PUC Staffer
Eligo Energy OH, LLC (Eligo) would make a $300,000 donation to an energy bill payment assistance fund as part of a stipulation with Staff of the PUC of Ohio and the Office of the Ohio Consumers’ Counsel to resolve "numerous" alleged issues with Eligo’s sales calls and enrollments.
October 17, 2025
Another formal complaint case at the Texas PUC filed against a Texas retail electric provider has survived a motion to dismiss based, in part, on an ALJ's finding that a complainant's request, that the PUC investigate whether a violation of PURA occurred, is relief of a type that the Commission may…
October 15, 2025
BP Energy Retail Company LLC (BPERC) filed a complaint at FERC against ISO New England, Inc., Eversource Energy, and NSTAR Electric Company in which BPERC seeks relief from certain invoices issued by ISO-NE which are alleged to be, "based on phantom load incorrectly assigned to BPERC by Eversource…
October 15, 2025
Staff of the Public Utility Commission of Texas petitioned the PUC to revoke the retail electric provider (REP) certificate of Onxy Electric Energy LLC (Onxy) as Staff alleged, among other things, that Onxy, "has a demonstrated pattern of not responding to Commission inquiries in a timely fashion…
October 14, 2025
A Texas PUC docket (58843) has been created with the following caption: "Commission Staff's petition to revoke the retail electric provider certificate of Onyx Electric Energy LLC"
October 8, 2025
A Texas PUC ALJ has found that a complainant alleging behavior by a retail electric provider that that could constitute violation of a rule (that is within the authority of the Commission to enforce) has stated a claim for which relief can be granted, as the ALJ denied a motion to dismiss the…
October 7, 2025
The relief sought by complainants at the Texas PUC may be, "a Commission order finding violations occurred," the Texas PUC said in a written order memorializing the PUC's decision to deny a proposal for decision which would have dismissed a customer complaint case against Oncor for failure to state…
October 3, 2025
The New York Department of Public Service revoked the registrations of 31 brokers and/or consultants for alleged failure to pay an annual $500 registration fee
October 2, 2025
The Texas PUC adopted a memo from Chair Thomas Gleeson and referred to the State Office of Administrative Hearings a customer complaint against Oncor which solely seeks monetary relief akin to damages, in a move which is not typical when the PUC is presented with complaints which only seek damages
October 2, 2025
The Texas PUC dismissed without prejudice a complaint filed by a prospective customer against Southern Federal Power, LLC which had alleged that Southern Federal Power informed the customer that the customer's enrollment process would not be completed if the customer did not complete verification of…
October 1, 2025
Texas PUC Chair Thomas Gleeson has issued a memo in advance of tomorrow's open meeting which could implicate how formal complaints against retail electric providers are addressed at the Commission in the future
October 1, 2025
The Staff of the Public Utility Commission of Texas and OnPoint Energy Texas, LLC (OnPoint) have entered into a new settlement agreement concerning OnPoint's exit from the retail electric market
October 1, 2025
In a customary Ohio electric broker/aggregator license renewal application, Arbor Energy Brokerage Services LLC (AEBS) reported that, "AEBS is actively resolving a non-public investigation with a state utilities commission," and that AEBS expects that a settlement will be finalized within 60 days
September 30, 2025
Washington Gas Light Company and retail supplier WGL Energy have each filed separate comments rebutting allegations from the District of Columbia Office of People's Counsel that had alleged a "disparity" between lower prices offered by competitive retail supplier WGL Energy, and the rates offered by…
September 25, 2025
Staff of the PUC of Ohio have said in testimony that third party verifications in which certain information -- including the customer's account number -- are stated by the TPV agent (or automated prompt, etc) for a yes/no confirmation by the customer, rather than verbally asking the customer to…
September 23, 2025
The New York PSC has issued a show cause order to multiple NRG Energy retail suppliers directing the suppliers to respond to allegations from Department of Public Service Staff that the suppliers, among other things, allegedly served customers on non-compliant products and allegedly provided to…
September 17, 2025
Luminant Energy Company LLC would pay $300,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve alleged violations of 16 Texas Administrative Code (TAC) §§ 25.503(f)(2) and (8), and Electric Reliability Council of Texas, Inc. (ERCOT) Nodal Protocols §§ 6.4.6(1) and…
September 16, 2025
The Office of the People's Counsel for the District of Columbia said in comments to the District of Columbia PSC, concerning the purchases of receivables programs in D.C., that OPC recommends that the PSC initiate an investigation into what OPC alleged is a "disparity" between lower prices offered…
September 15, 2025
Massachusetts DPU Commissioner Cecile Fraser, in the capacity of Delegated Commissioner, has issued a Notice of Probable Violation against CleanChoice Energy, Inc.
