November 21, 2025
Yesterday, the Pennsylvania PUC adopted a motion to begin a process to codify existing utility consumer protections related to residential utility payment arrangements, winter terminations, medical certifications, protections for domestic violence victims, and similar protections (Docket…
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October 3, 2025
In a recommended decision in a Columbia Gas of Pennsylvania rate case, two Pennsylvania ALJs have recommended that Columbia Gas be required to send letters to low-income customers who are served by a competitive retail supplier at a price which exceeds the default service rate
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September 23, 2025
DPS Staff Alleges Loyalty Reward Programs Violate PSC Reset Order's Ban On Inducements, "To Sign A Contract"
The New York PSC has issued a show cause order to multiple NRG Energy retail suppliers directing the suppliers to respond to allegations from Department of Public Service Staff that the suppliers, among other things, allegedly served customers on non-compliant products and allegedly provided to…
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September 16, 2025
The Office of the People's Counsel for the District of Columbia proposed, among other things, a cap on retail supplier rates, as OPC offered comments in a District of Columbia PSC proceeding on the future of the POR programs
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August 26, 2025
The PUC of Ohio will hold a workshop on September 26, 2025 concerning recent statutory changes relating to the electric Percentage of Income Payment Plan (PIPP) program
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August 12, 2025
As a result of recent legislation, the Maine PUC ordered Central Maine Power Company (CMP) and Versant Power (Versant) to share certain competitive electricity provider (CEP) rate and customer data with the state's Office of the Public Advocate (OPA)
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August 5, 2025
The Connecticut PURA has sought, from working group members, comment on a proposal from the Retail Energy Advancement League (REAL) concerning how hardship customers should be served in the retail electric market
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June 17, 2025
The Office of Education, Outreach, and Enforcement (EOE) of the Connecticut PURA has developed draft language which would require that retail electric suppliers must continue to serve hardship customers, under a capped, lower rate, when the customer's original contract rate exceeds the default…
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June 5, 2025
The Public Utilities Commission of Ohio has commenced a customary five-year review of the rules regarding the establishment of credit for residential utility service, the disconnection of residential utility service, and (for gas utilities) the Percentage of Income Payment Plan (PIPP) Plus program…
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May 16, 2025
The Public Utilities Commission of Ohio has disclosed the winning retail suppliers selected in auctions to serve the load of electricity Percentage of Income Payment Plan (PIPP) customers, for the period June 1, 2025 to May 31, 2026
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April 30, 2025
The Texas House passed to engrossment HB 1359 which provides for the creation of a fund for bill payment assistance for low-income electric customers for bills due during an extreme weather emergency, and critical care residential customers who have received notice of an impending service…
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April 24, 2025
Includes Potential "Interim" Reforms -- Waiver Of Termination Fees, Increased Bonding For Suppliers, Ban On Low-Income Customer Shopping
Two hearing examiners of the Massachusetts DPU have released a schedule for working sub-groups to address a DPU Staff proposal to mandate that all retail energy enrollments occur through the state's Energy Switch MA website
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April 24, 2025
The Pennsylvania PUC denied a proposal from Peoples Natural Gas Company LLC to automatically enroll customers into Peoples' Customer Assistance Program (CAP) if the customer has an account balance exceeding $300 and Peoples received a Low Income Home Energy Assistance Program (LIHEAP) grant for the…
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April 11, 2025
Text has been posted for the committee substitute for Texas bill HB 1359, which was reported favorably out of the House State Affairs committee earlier this month
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April 2, 2025
A Request for Proposals process to procure electric supplies for Percentage of Income Payment Plan (PIPP) customers at the FirstEnergy Ohio utilities, for a term of June 1, 2025 to May 31, 2026, failed to attract any conforming bids
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April 2, 2025
A committee substitute for Texas bill HB 1359 has been reported favorably out of the House State Affairs committee
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March 19, 2025
The PUC of Ohio has directed Duke Energy Ohio to undertake measures meant to increase participation of retail suppliers in solicitations to provide natural gas supply to Duke's Percentage of Income Payment Plan (PIPP) customers.
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March 13, 2025
Addresses Proposal For "Do Not Switch" List
The Pennsylvania PUC issued a final order maintaining the requirement for electric and gas utilities to make Eligible Customer Lists (ECLs) available to retail suppliers, but ordered various changes to the ECL process and addressed related issues
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February 27, 2025
In a Feb. 27 procedural order (not an interim decision), the Connecticut PURA has directed its Office of Education, Outreach, and Enforcement (EOE) to propose changes in retail supplier contracts in light of statutory changes allowing PURA to impose "appropriate limitations" on retail supplier…
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February 24, 2025
SB 1513 has been newly filed in the Texas legislature which would authorize the creation of a fund to provide a discount to low-income (as defined by the bill) retail electric customers via the customer's REP, similar to the prior Lite-Up program
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February 21, 2025
Regulator Directs "All Appropriate And Reasonable Actions" To Mitigate Winter Bills, Does Not Exclude Supply Rate Cuts In Such Direction
The Massachusetts DPU has ordered all of the state's investor-owned natural gas distribution companies to file revised reconciling factors that will result in no less than a 5% reduction in residential and residential low-income average bills for the remainder of the peak season (March and April…
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February 14, 2025
SB 1312, authored by State Sen. Molly Cook (D), has been filed in Texas which would expand the criteria under which moratoriums for disconnection for non-payment are imposed
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February 14, 2025
Duke Energy Ohio has sought approval from the PUC of Ohio to award a new contract to Utility Gas & Power (LE Energy LLC) to supply natural gas to Percentage of Income Payment Plan (PIPP) customers
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February 13, 2025
REC-Only Contracts May Not "Yield" Rate Exceeding Default Service For Hardship Customers (Essentially Would Ban Non-shopping Hardship Customers From REC Contracts)
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February 6, 2025
Requirement For Retail Suppliers To Send Notice To Customers For Any Rate Increase Expansion Of Daily Five Municipality Limit For Door to Door Marketing Wholesale Market Price Benchmark For Retail Products
Default Service Rates On Supplier Disclosure Summary
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