ECM, Energy Choice Matters

Informing the Industry on What Truly Matters
in Retail Energy

Sign InRegister

HomeNews By CategoryEnforcement, Complaints & Compliance

Enforcement, Complaints & Compliance

Narrow these results by state, topic, company or docket — filters stack, and every story shown carries all of them.

Free account. Its newest stories collect on your account page.

Regulator's Staff Proposes Schedule, Decision Date For Investigation Of Retail Supplier Offers, May Condition Access To Utilities' Systems Based On Such Findings

Investigation To Consider Whether Retail Supplier Offers Are Overpriced Or Harmful

Staff of the Connecticut PURA have proposed a schedule for PURA's review of retail electric supplier offers under Conn. Gen. Stat. § 16-245(a), to be followed by the periodic review of the placement of all utility hardship customers on default service

Click for More

ALJ Would Approve Settlement Under Which Retail Supplier Would Pay $1 Million And Extend In-Person Marketing & Telemarketing Suspension, Dismissing Objections From Consumer Advocate

A Pennsylvania ALJ in an initial decision (recommended decision) would approve a settlement between Verde Energy USA, Inc. and the Pennsylvania PUC's Bureau of Investigation and Enforcement ('I&E'), under which Verde would pay $1 million and extend a moratorium on in-person marketing and…

Click for More

Proposed Order Would Not "Limit" PSC's Prior Finding That A Wet Signature Is Required For Inbound Telephonic Sales (PSC Had Only Spoken To Signature Requirement In Cases Of "Misleading" Marketing)

Proposed Order Would Find That Retail Supplier's Telephonic Enrollments Under Specific Mechanism Were Unlawful

A Maryland public utility law judge (PULJ) has issued a proposed order that would conclude that, under a specific marketing mechanism at issue in the proceeding, Direct Energy Services, LLC, "unlawfully enrolled customers by participation in telephone solicitations in violation of State consumer…

Click for More

PSC Approves Settlement Under Which Retail Supplier Will Pay $150,000, Cease Use Of eTPV

Order Says Terms & Conditions Cannot Form "Contract" If Not Signed "e-TPV Also Cannot Help Formulate The Contract," Order Says

A previously reported proposed order from a Maryland utility law judge that had proposed to approve, with certain modifications, a $150,000 settlement agreement among Statewise Energy Maryland LLC ('SWE' or 'Statewise'), Staff of the Maryland Public Service Commission ('Staff') and the Maryland…

Click for More

Texas QSE To Pay $50,000 Under Settlement With PUC Staff

Ector County Energy Center LLC (QECTOR) would pay $51,206 under a settlement with Staff (Commission Staff) of the Public Utility Commission of Texas (Commission) to resolve QECTOR's alleged violation of Electric Reliability Council of Texas (ERCOT) Nodal Protocols § 6.4.4.1(1)(a), concerning the…

Click for More

Texas QSE To Pay $100,000 Under Settlement With PUC Staff

NRG Texas Power LLC (NRG) would pay $100,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve alleged violations of ERCOT Nodal Protocols §§ 6.4.6, related to resource status; 6.5.5.2(7) related to operational data requirements; 6.5.7.5(2), related to Ancillary…

Click for More

Texas QSE To Pay $500,000 Under Settlement Related To Alleged Instance Of Inaccurate Telemetry That Contributed To May 2019 ERCOT Price Spike

Inaccurate Telemetry Had Prompted Broader Discussion On Market Outcomes, Pricing, Reliance On QSEs' Inputs

Staff of the Public Utility Commission of Texas ("Staff") and Calpine Power Management LLC ("QCALP") (together, "Parties") have entered into a Settlement Agreement to resolve and conclude Commission Staff's investigation of QCALP for alleged violations of the Public Utility Regulatory Act § 39.151(j…

Click for More

Court Reverses PSC's Finding With Respect To TPV Independence

Court Largely Affirms Other PSC Orders, Including Application Of Telemarketing Rules To Certain Inbound Sales Calls Supplier To Appeal Court's Opinion, Says All Telephonic Commerce In State Would Be "Upended" Under Order

The Montgomery County Circuit Court in Maryland issued an opinion which largely affirmed a Maryland PSC decision concerning an investigation into SmartEnergy Holdings, LLC d/b/a SmartEnergy ('SmartEnergy' or the 'Company') that principally centered on application of the Maryland Telephone…

Click for More

In Capacity As Individual Customer, Individual Who Is Employed By Pa. Utility Alleges Continued Deceptive Behavior By Retail Supplier, Requests PUC Hold Pending Settlement In Abeyance For Further Investigation Of Supplier

An individual named Michael Zimmerman filed public comments, solely on Zimmerman's own behalf as an electric customer in Pennsylvania, with the Pennsylvania PUC alleging that an apparent agent for Discount Power, Inc. (DPI) engaged in deceptive behavior, as Zimmerman asked that a pending settlement…

Click for More

Proposed Order Would Prohibit Retail Supplier's Use Of eTPV, By Modifying Settlement Agreement

Proposed Order Says Terms & Conditions Cannot Form "Contract" If Not Signed "e-TPV Also Cannot Help Formulate The Contract," Judge Says

A Maryland PSC Public Utility Law Judge (PULJ) would modify a proposed $150,000 settlement agreement among Statewise Energy Maryland LLC ('SWE' or 'Statewise'), Staff of the Maryland Public Service Commission ('Staff') and the Maryland Office of People’s Counsel ('OPC,' together with Statewise and…

Click for More

PPL Files Comments At PUC Seeking To Require Two Retail Suppliers To Record All Telemarketing Calls, Impose New Agent Training Requirements, As Part Of Settlements Of PUC Investigations

PPL Electric Utilities Corporation ("PPL Electric" or "the Company") filed comments at the Pennsylvania PUC recommending that the PUC modify two separate settlements between retail suppliers (EGS) and the PUC's Bureau of Investigation and Enforcement (I&E) to add terms to the settlements requiring…

Click for More

Regulator Issues $2 Million Notice Of Violation To Retail Supplier

Would Require Supplier To Return All Customers In State To Default Service, As Regulator Alleges "Deeply Troubling, If Not Sickening" Sales Call/TPV NOV Says Use Of Phrases "Fixed Rate", "Price Protection" Are Deceptive "On Their Own"

The Connecticut Public Utilities Regulatory Authority (Authority or PURA) issued a Notice of Violation and Assessment of Civil Penalty (NOV) against Discount Power, Inc. (Discount) which would: impose a fine on Discount in the amount of two million dollars ($2,000,000); would order Discount to pay…

Click for More

Enforcement, Complaints & Compliance News (Page 19) | EnergyChoiceMatters.com