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April 20, 2020
The Texas PUC dismissed a formal complaint filed by a customer against Reliant Energy Retail Services, LLC but agreed with a recommendation from Chairman DeAnn T. Walker, and directed the Oversight and Enforcement Division to review a matter raised in the complaint
April 20, 2020
During Friday's open meeting, in discussing a customer complaint case against a retail electric provider (see related story here) , Commissioner Arthur C. D'Andrea expressed a desire for the Commission to make the State Office of Administrative Hearings process cleaner for pro se litigants, such as…
April 7, 2020
Staff Had Alleged Pattern Of Deceptive Behavior From Agents Representing The Supplier
Median Energy Corp. has agreed to a forfeiture of $30,000 upon approval of a stipulation between the retail supplier and Staff of the Public Utilities Commission of Ohio, all of the issues alleged by Staff in a Notice of Probable Non-Compliance dated November 18, 2019, including an alleged, "pattern…
April 6, 2020
Timeline For TDU Execution Of Disconnections For Non-Pay Also Included
The Executive Director of the Public Utility Commission of Texas issued a letter to various regulated entities concerning certain enforcement discretion that the Commission is undertaking during the COVID-19 emergency
March 20, 2020
The New York PSC issued a show cause order to Marathon Power LLC d/b/a Marathon Energy directing the ESCO to show cause why Marathon's alleged modification to fixed price contracts, in response to a utility tariff change concerning the peak hours used to calculate a customer's ICAP tag, did not…
March 20, 2020
Price Is "Unconscionably High" If "Gross Disparity" Exists Versus Similar Product (Default Service)
Massachusetts Attorney General Maura Healey announced today that the AG's office has filed an emergency regulation to prohibit price gouging of essential products and services during the COVID-19 public health emergency, with the language of such regulation ostensibly encompassing retail electric…
March 20, 2020
The District of Columbia Office of the People's Counsel has invoked section 34-804(d)(4) of the D.C. Code for purposes of conducting, "a study examining the energy bill impact, quality of services, and viability of Third-Party Suppliers ('TPSs') in the District."
March 12, 2020
Axon Power & Gas, LLC, which previously had been subject to default under a TDU tariff, filed a status report with the Texas PUC concerning a docket addressing a pending petition from PUC Staff to revoke Axon's retail electric provider certificate
March 11, 2020
Staff Seeking Up To $10 Million Forfeiture
The Public Utilities Commission of Ohio has opened a second investigation of PALMco Energy OH, LLC d/b/a Indra Energy and PALMco Power OH, LLC d/b/a Indra Energy.
March 11, 2020
PALMco Power OH, LLC, d/b/a Indra Energy and PALMco Energy OH, LLC d/b/a Indra Energy said in a filing at the Public Utilities Commission of Ohio that a sale of its Ohio book, contemplated as a means to exit the Ohio market per a previously reported settlement agreement, did not occur.
March 10, 2020
OPC Alleges "Outrageous" Sales Call
Staff of the Maryland PSC have recommended in testimony that the PSC impose a civil penalty in the amount of $25,000 on Direct Energy Services, LLC due to alleged instances of slamming and alleged instances of providing false and misleading statements to customers
March 9, 2020
The Maryland PSC ordered Smart One Energy, LLC to issue refunds to its former customers
March 6, 2020
The Public Utilities Commission of Ohio has set a procedural schedule to address a complaint filed by H.P. Technologies, Inc. against Ryan E. Boucher, RES Consulting, LLC, and Fidelis United Energy Solutions, Inc.
March 3, 2020
Liberty Power Holdings, LLC ('Liberty') hereby files a Complaint against Eversource Energy Company ('Eversource') and ISO-New England, Inc. ('ISO-NE') at FERC in which Liberty seeks compensation for what Liberty alleges is improperly calculated and billed charges relating to Load that was not the…
February 26, 2020
Supplier Continues Marketing Suspension, Will Issue $1 Million In Refunds
The Public Utilities Commission of Ohio adopted a settlement between Verde Energy USA Ohio, LLC d/b/a Verde Energy and PUCO Staff under which Verde is to pay a forfeiture of $675,000, and withdraw from Dominion East Ohio’s Monthly Variable Rate (MVR) program (see explanation at bottom of story) for…
February 24, 2020
Seek Public Help To Identify Perpetrators, So Formal Action Can Be Instigated
"[T]he Delaware Public Service Commission (PSC) and Delaware Division of the Public Advocate have received numerous complaints of third-party electricity suppliers 'spoofing' phone numbers in an effort to sign up households for new service contracts," the two agencies said in a news release
February 20, 2020
Illinois Attorney General (AG) Kwame Raoul filed a lawsuit against Liberty Power Holdings LLC (Liberty), with the AG's office stating in a news release that the suit, "seeks to shut down Liberty for deceiving tens of thousands of Illinois residents into signing contracts based on false promises that…
February 17, 2020
OPC: E-TPV Process Is Integrally Related To Consumer Complaints
Staff of the Maryland PSC have recommended that the Commission impose a civil penalty in the amount of $100,000 on U.S. Gas & Electric d/b/a Maryland Gas & Electric and Energy Services Providers, Inc. d/b/a Maryland Gas & Electric (collectively "MDG&E" or the "Company") for 17 alleged instances of…
February 14, 2020
The Connecticut PURA has issued a notice of preliminary findings and determination regarding each retail supplier's and EDC's RPS compliance in the year 2017
February 12, 2020
PSC Will Conduct "On-The-Spot" Investigations, Audits
"In an effort to strengthen protections for energy consumers, the Maryland Public Service Commission has established a Compliance and Enforcement Unit within its Consumer Affairs Division (CAD)," the Maryland PSC announced
February 10, 2020
H.P. Technologies, Inc. has filed an amended complaint at the Public Utilities Commission of Ohio against Ryan E. Boucher, RES Consulting, LLC, and Fidelis United Energy Solutions, Inc. (Respondents) to amend its requested relief to include the rescission of any energy supply contracts entered into…
February 4, 2020
A proposed order from an Illinois ALJ would not impose an additional monetary penalty on LifeEnergy, LLC for alleged violations of certain enrollment and compliance rules, and instead recommends that LifeEnergy pay $34,000 in customer refunds to which the company has already agreed, and that the…
February 3, 2020
Staff of the Maryland PSC have recommended revocation of the electric supplier license of SmartEnergy Holdings d/b/a SmartEnergy and a civil penalty in the amount of $500,000, in testimony in a PSC complaint proceeding concerning SmartEnergy and alleged marketing violations
January 23, 2020
I&E Alleges Several Unauthorized Switches Involved The Supplier Enrolling A Customer Who Was Deceased
January 23, 2020
I&E Alleges Several Unauthorized Switches Involved The Supplier Enrolling A Customer Who Was Deceased
