March 17, 2020
Updated: Ohio Directs Retail Energy Suppliers To Halt Door-To-Door, In-Person Marketing
PUCO's written order has been issued, and the order applies to all door-to-door and in-person marketing and all customer classes
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March 17, 2020
Ohio Consumers' Counsel Seeks Immediate, Indefinite Halt To Door-to-Door Retail Energy Sales
OCC: States Can't Rely On Industry To "Self-Regulate", Citing Recent Abuses
The Ohio Consumers' Counsel requested that the Public Utilities Commission of Ohio, "immediately and indefinitely halt energy marketers’ door-to-door sales, so as to protect Ohioans from the coronavirus."
March 16, 2020
Retail Energy Supplier Suspends Door-To-Door Sales Activity Due To Coronavirus Pandemic
WGL Energy Services, Inc. (WGL Energy) announced that it has chosen to suspend door-to-door sales activity in all of its service territories due to the Coronavirus (COVID-19) pandemic.
March 16, 2020
Updated (Applies To Non-Residential and Residential): Pennsylvania PUC Suspends Door-to-Door, In-Person Marketing Activities For Retail Energy Suppliers
Consumers Urged To Report Any Such Sales Activity To PUC
The Pennsylvania PUC's order on the door-to-door marketing suspension noted that door-to-door sales, public event, and sales and marketing are defined at 52 Pa Code §111.2:
March 6, 2020
Regulator, Seeking Party Responsible For "Deceptive" Telemarketing Calls, Orders All Retail Suppliers To Report Recent Telemarketing Activity, Seek Vendor Attestations
The Massachusetts Department of Public Utilities recently issued a notice to all retail electric suppliers, directing the suppliers to obtain from their vendors attestations concerning their recent telemarketing activity, after the DPU learned of calls that are, "misleading and deceptive."
March 5, 2020
Retail Energy Concierge Service Says Regulator Should Prohibit Retail Supplier Prices In Excess Of Default Service Rate
Arcadia, Inc., whose various services include a retail energy concierge (broker) service, said in comments to the Massachusetts DPU that, "the best path forward for Massachusetts consumers and the Department would be to prohibit competitive suppliers from offering supply rates above the SOS rate."
February 18, 2020
Regulator Reschedules Hearing On Proposed New Retail Supplier Marketing Rules, Draft Order
The Connecticut PURA has rescheduled the hearing on its previously reported proposed decision concerning new retail electric supplier marketing rules in Docket 14-07-20RE01
February 17, 2020
TEPA Concerned Proposed Texas Rule To Subject Brokers To Existing Consumer Protections Conflates "Retail Electric Services" With "Brokerage Services"
The Energy Professionals Association has filed comments with the Texas PUC on a proposal for publication that would amend the existing general customer protection rules to reflect oversight of brokers, expressing concern that the proposed manner of implementing the addition of brokers to the rule…
February 13, 2020
Retail Supplier Offering Natural Gas At $2.16/mcf To Celebrate 2-16 Day In Area Code 216
Retail energy supplier New Wave Energy is conducting a promotion to offer natural gas supply to customers at Dominion Energy Ohio under a six-month, fixed rate contract priced at $2.16/mcf, with the offer open for enrollments on one day only, February 16 (2-16)
February 12, 2020
Retail Supplier Announces Partnership With Pittsburgh Penguins
Agway Energy Services, LLC, a wholly-owned subsidiary of Suburban Propane, LP, announced a corporate partnership with the Pittsburgh Penguins.
February 6, 2020
Regulator Proposes New License Renewal Process, Would Suspend Supplier's License For Late Filings
Proposal Would Bar Use Of Terms 'Action Requested', 'Urgent Notice About Your Utility Bill/Account' In Marketing
February 4, 2020
Pa. PUC Staff Reminds Retail Suppliers Of Regulations Requiring Specific Intro For Door-to-Door Sales, Telemarketing
During a recent Pennsylvania PUC CHARGE (Committee Handling Activities for Retail Growth in Electricity) conference call with various members of the PUC Staff, the PUC's Bureau of Consumer Services reminded retail energy suppliers of specific regulations governing introductory statements in…
February 3, 2020
Pa. PUC Invites Comments On Need For Disclosure Of Broker Compensation, Broker's Affiliation With Retail Supplier
As part of an upcoming rulemaking to be opened on residential retail supplier marketing regulations, the Pennsylvania PUC’s Office of Competitive Market Oversight (OCMO) has invited informal comments on whether regulations concerning broker compensation disclosures should be developed, and whether a…
January 23, 2020
Bill Banning Door-to-Door Retail Electric Sales Offered As Alternative To Prohibition On Residential Electric Choice
A bill prohibiting residential door-to-door electricity sales in Maine has been offered as an alternative to a complete end of retail electric choice for residential customers
January 22, 2020
Regulator To Hold Hearing On Proposed New Retail Supplier Marketing Rules, Draft Order
The Connecticut PURA will hold a hearing on its previously reported proposed decision concerning new retail electric supplier marketing rules in Docket 14-07-20RE01
January 22, 2020
Regulator Questions Retail Supplier Over Using Phrase "One Of [The] Top Suppliers" In Marketing Materials
The Connecticut PURA has issued a series of interrogatories to Town Square Energy, LLC, one of which directs the supplier to explain its description of itself as, "One of Connecticut’s Top Suppliers," on its website
January 7, 2020
Draft Order Would Require Retail Suppliers To Record Entirety Of All Door-to-Door, Telemarketing Sales
Suppliers Would Be Required To Disclose Default Service Rate In Sales Process & TPV
Suppliers Would Be Required To Seek Regulator's Approval For Contract Assignments (Book Sales, etc.)
January 3, 2020
Retail Supplier Announces Partnership Signing Of Buffalo Bills QB Josh Allen, Announces Spokesperson Campaign
New Wave Energy announced the "partnership signing" of Buffalo Bills quarterback Josh Allen, which includes bringing Allen on board as New Wave Energy's official spokesperson
January 2, 2020
New York Gov. Seeks Crackdown On Robocalls, Caller ID Spoofing
New Federal Anti-Robocall Measures Signed Into Law
New York Governor Andrew Cuomo announced as part of his 2020 State of the State Agenda, "a comprehensive proposal to fight incessant robocalls or nuisance calls."
December 6, 2019
PSC Adopts Rule Changes Clarifying Rescission Period
The District of Columbia PSC has adopted final rules clarifying the start of the rescission period for electric and natural gas contracts
December 3, 2019
Retail Suppliers Ask Regulator To Act On Long-Pending Proposed Marketing Rules, OCC Seeks Refresh
The Retail Energy Supply Association recently requested that the Connecticut Public Utilities Regulatory Authority take further action in a pending proceeding which had been opened to address implementation of marketing standards and sales practices by electric suppliers (Docket 14-07-20RE01)
November 14, 2019
ESCO Opposes New York Utilities' Sought Confirmation That Co-Marketing With Third Party For Non-Utility Service, Use Of Utility Logos Is Not Prohibited By Code Of Conduct Restrictions
Family Energy Inc. filed comments with the New York PSC in opposition to a request from the three National Grid utilities for a declaratory ruling that certain provisions on the utilities' respective codes of conduct restrictions do not apply to one or more of the utilities' plans to enter into an…
November 7, 2019
Staff Of Retail Choice Regulator Proposes Capping Rate Charged To Low-Income Customers By Retail Suppliers
More Details Provided On Transitioning TPV Process To An "Interactive Discussion", Requiring Customer To Recite Price & Other Info, Rather Than Just Answering 'Yes'
November 6, 2019
Pennsylvania PUC To Announce Upcoming Rulemaking On Residential Retail Supplier Marketing Regulations -- Potential Limitations On Robocalls
Quality Control, Oversight Of Marketing Vendors
October 24, 2019
New York Utilities Seek Confirmation Co-Marketing With Third Party For Non-Utility Service, Use Of Logos Is Not Prohibited By Code Of Conduct Restrictions
The Brooklyn Union Gas Company d/b/a National Grid NY ('KEDNY'), KeySpan Gas East Corporation d/b/a National Grid ('KEDLI'), and Niagara Mohawk Power Corporation d/b/a National Grid ('Niagara Mohawk') (collectively 'National Grid' or the 'Companies') petitioned the New York PSC for a declaratory…