Centrica Announces Management Changes In Consumer Division

Centrica Plc today announced the appointment of Claire Miles as Managing Director of its Connected Home business. She succeeds Nina Bhatia who will leave at the end of January 2018.

Currently Managing Director of Centrica UK Customer Operations, Miles, "has made significant progress in improving customer service," the company said. Miles began her Centrica career as commercial director of British Gas Services and went on to become Managing Director of its British Gas Energy Efficiency and HomeCare businesses.

Miles is also a non-executive director at Northgate Plc, a leading commercial vehicle hire company, and Green Running Ltd, a technology company specializing in high frequency disaggregation and data analytics in the energy sector. Prior to joining Centrica she spent 14 years in financial services, including leading credit card businesses for HSBC, General Electric and Santander.

Dave Kirwan, Managing Director Bord Gáis Energy, Centrica’s energy supply business in Ireland, will replace Miles and join the UK Consumer Division as Managing Director Customer Operations.

Bhatia had been appointed as Managing Director of Centrica's Connected Home business in November 2015, with a charge to grow the business, attract talent and expand the range of Hive brand products and customer propositions. The business now has more than 750,000 Connected Home hubs installed