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Enforcement & Complaints

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Retail Supplier Says PUC's Order Lacks Evidence Supporting Broad Customer Re-rates; PUC Staff Cites PUC's Own Complaint Authority

In a brief, RPA Energy, Inc. d/b/a Green Choice Energy argued that the PUC of Ohio has not found specific violations supporting re-rates for the entirety of a broad class of customers, while PUCO Staff in a brief said a court has already affirmed broad re-rates, with the remand addressing only contradictory periods of time listed in a PUC order concerning such broad re-rates

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New York PSC Show Cause Order To ESCO Notably Omits Prior DPS Staff Allegation That Rewards Program For Customer Loyalty Violates UBP

New York PSC Issues Show Cause Orders To Two ESCOs

The New York PSC has issued an order to show cause to Median Energy Corp., directing Median to show why its ESCO eligibility should not be revoked or why other consequences should not be imposed, as Department of Public Service Staff has alleged, among other violations, that Median allegedly offered…

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Texas PUC Staff Recommend Dismissal Of Customer Complaint Against REP, Which Alleges Misrepresentation By CSR During Prior Enrollment After Later Sought Switch To New Customer Plan Was Initially Denied, Due To Terms Of Service Provision Stating Agents Do Not Have Binding Authority To Modify The Contract

In a statement of position, Staff of the Texas PUC have recommended dismissal of a formal customer complaint against Reliant Energy Retail Services, LLC ("Reliant") in which the complainant alleges, among other things, misrepresentation due to the alleged statement by a Reliant customer service…

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