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Enforcement & Complaints

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Proposed Order Would Require Retail Supplier To Drop Customers To SOS Unless It Obtains Affirmative Consent From Customers To Continue Service

Draft Addresses Whether Wet Signature Required For Supplier's Inbound Telephonic Enrollments Also Addresses Whether Recordings Met Standard For Enrollment Verification

A Maryland PSC Public Utility Law Judge has issued a proposed order in a proceeding addressing a complaint filed by Commission Staff against SmartEnergy Holdings d/b/a SmartEnergy

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PSC Enforcement Unit Alleges Enrollment Violations By Retail Supplier, Alleges Touchless & e-TPV Enrollment Still Requires Signed Contract

Enforcement Recommends Requiring Suppliers' Customers To Be Dropped To Default Service Unless Supplier Obtains Signed Contract

The Compliance and Enforcement Unit ('CEU') within the Consumer Affairs Division ('CAD') of the Maryland Public Service Commission has recommended that the PSC's Office of Staff Counsel initiate a complaint against StateWise Energy Maryland LLC ('StateWise') concerning alleged violations of…

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Retail Supplier To Pay $100,000 Under Settlement With PUC Staff

Reliant Energy Northeast LLC d/b/a NRG Business, NRG Home and NRG Retail Solutions ('NRG' or 'Company') has agreed to a forfeiture of $100,000 under a settlement with Staff of the Public Utilities Commission of Ohio ('Staff') to resolve all of the issues identified by Staff in a Notice of Probable…

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Proposed Order Would Find That Charges In Excess Of Default Service Are Not A Violation By A Retail Supplier

Would Dismiss Complaint Seeking To Apply Rules Under "Essential Utility Services" Code To Retail Suppliers

A proposed order from an ALJ at the Illinois Commerce Commission, addressing a formal customer complaint filed against Spark Energy Gas, LLC, would find that, "it is not a violation of Articles IX or VIII to charge more than the default service provider for gas supply."

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New Jersey BPU Staff Provides Path For Retail Suppliers To Resolve Prior BPU Direction Advising That Suppliers' Pass-Through Of New RPS Costs Under Fixed Priced Contracts Violated Rules

Suppliers Must Provide Opportunity For Mass Market Customers To Receive Refunds, Directs Means For Suppliers To Provide Customer Notice

The New Jersey BPU has issued a Secretary’s Letter which states that Staff has developed a pathway for third party retail electric suppliers (TPSs) to reach resolution and to close out matters addressed in a January 2019 letter to TPSs from the Director of the New Jersey BPU's Division of Energy…

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PSC Staff Seek Revocation Of Retail Supplier's License, $500,000 Fine

Staff: "Fair Dealing Dictates That Residential Customers Receive Equally Fair Treatment," As Non-Residential Customers Receive Under COMAR Provision

Staff of the Maryland PSC have recommended that the Commission revoke the electric supplier license of SunSea Energy, LLC, and impose a civil penalty of $500,000, as Staff alleged that, among other things, the company engaged in a, "pattern of deceit," that allegedly included instances of slamming…

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Enforcement & Complaints News (Page 25) | EnergyChoiceMatters.com