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Enforcement & Complaints

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New York PSC Denies Rehearing Of Order Directing ESCO To Re-Rate Fixed Price Customers Due To What PSC Ruled Was Impermissible Pass-Through Related To ICAP Tag Peak Hour Change

The New York PSC denied rehearing of its June decision which ordered Marathon Power LLC d/b/a Marathon Energy to re-rate fixed price customers who experienced an increased rate when Marathon changed rates as a result of a change in the peak hour used to calculate a customer's ICAP tag, as the PSC…

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Texas PUC Denies Aspire Complaint Seeking Re-pricing Of May 2019 ERCOT Price Spike Caused By QSE Input Error

Commissioners Direct ERCOT To Address Treatment Of Broader Pricing Issues From Input Errors

The Public Utility Commission of Texas has denied a complaint filed by Aspire Commodities, LLC (Aspire) against the Electric Reliability Council of Texas, Inc. (ERCOT), in which Aspire had sought an order directing ERCOT to re-price the published settlement prices for interval 14:50 on May 30, 2019

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PUC Issues Rehearing Order On Door to Door Marketing Resumption

The Public Utilities Commission of Ohio denied the application for rehearing filed by the Office of the Ohio Consumers’ Counsel concerning the Commission’s June 17, 2020 entry which allows competitive retail electric service providers and competitive retail natural gas service suppliers to resume…

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PUC Issues Show Cause Order To Retail Supplier

The Maine PUC issued an order directing Town Square Energy, LLC (Town Square) to, "show cause why it should not be found to have violated Maine law and Commission rules regarding its operations as a licensed competitive electricity provider (CEP) in Maine and be subject to appropriate sanctions."

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Retail Supplier To Pay $200,000 In Refunds Under Assurance of Voluntary Compliance With Attorney General

Agreement Includes List Of Prohibited Terms During Marketing Requires Reporting To AG

SmartEnergy Holdings, LLC is to provide $200,000 in customer refunds under an Assurance of Voluntary Compliance ('AVC' or 'Agreement') with the Attorney General of the State of Illinois to resolve the Attorney General’s inquiry into certain SmartEnergy marketing practices in Illinois.

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Retail Supplier To Pay Restitution To Customers Under Settlement With Attorney General (AG), For What AG Alleges Were, "Illegal Robocalls", That Resulted In "Overpriced" Contracts

Spark Energy, LLC and the Connecticut Office of the Attorney General (AG) have entered into an agreed consent judgment under which Spark is to pay restitution to approximately 559 customers which the AG alleges were enrolled between January 1, 2016 through June 20, 2017, "as a result of an illegal…

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Updated: PUC Issues Show Cause Order, Directs Retail Suppliers To Respond To Video Alleged To Show Sales Agent In Door To Door Visit Not Wearing Mask, Not Leaving Premises When Asked, and Making False Statements

The Public Utilities Commission of Ohio initiated an investigation of the marketing, sales, and enrollment practices of SFE Energy Ohio, Inc. (SFE Energy) and Statewise Energy Ohio, LLC (Statewise), following allegations from PUCO Staff, which were first reported yesterday, that video shows an agent…

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PUC Staff Alleges Video Shows Retail Energy Sales Agent In Door To Door Visit Not Wearing Mask, Not Leaving Premises When Asked, and Making False Statements

Staff Alleges Agent Tells Customer That Bill Will Increase Due To COVID-19 Staff Seeks Suspension Of Suppliers' Certificates Pending Investigation Suppliers Halt Door-to-Door Marketing, "Appalled" By Behavior Of Single Sales Rep

Suppliers Terminate Relationship With Agent & Suspend Vendor; Say Suppliers' Protocols Not Followed

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New York PSC Issues Show Cause Order To ESCO

The New York PSC issued an order to Northeastern Energy Corporation ("Northeastern") directing Northeastern to show cause why its eligibility to act as an ESCO in New York State should not be revoked, or, alternatively, why other consequences should not be imposed, as a result of a Notice of…

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New York PSC Orders ESCO To Re-Rate Fixed Price Customers

PSC Finds That ICAP Peak Hour Change Not A Permissible Trigger For Change In Law Clause Relied On By ESCO In Changing Fixed Rate

The New York PSC ordered Marathon Power LLC d/b/a Marathon Energy to re-rate fixed price customers who experienced an increased rate when Marathon changed rates as a result of a change in the peak hour used to calculate a customer's ICAP tag, as the PSC found that such a rate change did not qualify…

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Enforcement & Complaints News (Page 26) | EnergyChoiceMatters.com