March 9, 2020
PSC Orders Retail Supplier To Issue Refunds To Customers
The Maryland PSC ordered Smart One Energy, LLC to issue refunds to its former customers
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Enforcement & Complaints
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March 6, 2020
PUC Sets Prehearing Conference, Settlement Process For Broker Complaint Case In Which Complainant Broker Has Asked PUC To Rescind Contracts Between Retail Suppliers, Customers Which Were Arranged By Competitor Alleged To Be In Violation Of Licensing Requirement
The Public Utilities Commission of Ohio has set a procedural schedule to address a complaint filed by H.P. Technologies, Inc. against Ryan E. Boucher, RES Consulting, LLC, and Fidelis United Energy Solutions, Inc.
March 6, 2020
PSC Raises Concern With Retail Supplier's Recent Lack Of Responsiveness To Complaint Inquiries
During its administrative meeting this week, the Maryland PSC deferred consideration of the electricity broker application of Breakerbox, LLC, a unit of Exelon, due to concerns about the recent lack of responses from affiliate Constellation to complaint inquiries from PSC Staff
March 6, 2020
Regulator, Seeking Party Responsible For "Deceptive" Telemarketing Calls, Orders All Retail Suppliers To Report Recent Telemarketing Activity, Seek Vendor Attestations
The Massachusetts Department of Public Utilities recently issued a notice to all retail electric suppliers, directing the suppliers to obtain from their vendors attestations concerning their recent telemarketing activity, after the DPU learned of calls that are, "misleading and deceptive."
March 3, 2020
Retail Supplier Files Complaint At FERC Over Incorrect Assignment Of Load Obligation At RTO
Liberty Power Holdings, LLC ('Liberty') hereby files a Complaint against Eversource Energy Company ('Eversource') and ISO-New England, Inc. ('ISO-NE') at FERC in which Liberty seeks compensation for what Liberty alleges is improperly calculated and billed charges relating to Load that was not the…
February 27, 2020
Texas PUC Staff Proposing Changes To REP Complaint Scorecard On Power To Choose Site
During today's open meeting, Public Utility Commission Chairman DeAnn Walker said that Staff has shared with each of the Commissioners changes Staff has proposed to the retail electric complaints scorecard on the Power to Choose site
February 26, 2020
PUC Approves Settlement Under Which Retail Supplier Will Pay $675,000, Exit From Non-shopping Customer Assignment Program
Supplier Continues Marketing Suspension, Will Issue $1 Million In Refunds
The Public Utilities Commission of Ohio adopted a settlement between Verde Energy USA Ohio, LLC d/b/a Verde Energy and PUCO Staff under which Verde is to pay a forfeiture of $675,000, and withdraw from Dominion East Ohio’s Monthly Variable Rate (MVR) program (see explanation at bottom of story) for…
February 24, 2020
Regulators Report "Numerous" Complaints About Electricity Suppliers Spoofing Utility Phone Number
Seek Public Help To Identify Perpetrators, So Formal Action Can Be Instigated
"[T]he Delaware Public Service Commission (PSC) and Delaware Division of the Public Advocate have received numerous complaints of third-party electricity suppliers 'spoofing' phone numbers in an effort to sign up households for new service contracts," the two agencies said in a news release
February 20, 2020
Attorney General Sues Retail Supplier, Seeking "Shut Down"
Illinois Attorney General (AG) Kwame Raoul filed a lawsuit against Liberty Power Holdings LLC (Liberty), with the AG's office stating in a news release that the suit, "seeks to shut down Liberty for deceiving tens of thousands of Illinois residents into signing contracts based on false promises that…
February 17, 2020
PSC Staff Recommend $100,000 Fine Against Retail Energy Supplier
OPC: E-TPV Process Is Integrally Related To Consumer Complaints
Staff of the Maryland PSC have recommended that the Commission impose a civil penalty in the amount of $100,000 on U.S. Gas & Electric d/b/a Maryland Gas & Electric and Energy Services Providers, Inc. d/b/a Maryland Gas & Electric (collectively "MDG&E" or the "Company") for 17 alleged instances of…
February 13, 2020
PSC Denies Retail Supplier's License Application, As Staff Raises Concerns With Complaints In Other States
The Maryland PSC denied the application of Mega Energy of Maryland, LLC for an electricity supplier license as PSC Staff ("Staff") raised concerns with the number of complaints received against the company's affiliates in other states (Mega Energy of Maryland and such affiliates collectively…
February 12, 2020
PSC Launches Compliance And Enforcement Unit, Chair Notes "Uptick" In Complaints
PSC Will Conduct "On-The-Spot" Investigations, Audits
"In an effort to strengthen protections for energy consumers, the Maryland Public Service Commission has established a Compliance and Enforcement Unit within its Consumer Affairs Division (CAD)," the Maryland PSC announced
February 10, 2020
Broker Asks PUC To Rescind Contracts Between Retail Suppliers, Customers Which Were Arranged By Competitor Alleged To Be In Violation Of Licensing Requirement
H.P. Technologies, Inc. has filed an amended complaint at the Public Utilities Commission of Ohio against Ryan E. Boucher, RES Consulting, LLC, and Fidelis United Energy Solutions, Inc. (Respondents) to amend its requested relief to include the rescission of any energy supply contracts entered into…
February 4, 2020
Proposed Order Would Eschew Regulatory Staff's Sought Fine Against Retail Supplier Of Up To $1 Million; Would Order Refunds And License Cancellation That Were Previously Agreed To By Supplier
A proposed order from an Illinois ALJ would not impose an additional monetary penalty on LifeEnergy, LLC for alleged violations of certain enrollment and compliance rules, and instead recommends that LifeEnergy pay $34,000 in customer refunds to which the company has already agreed, and that the…
February 3, 2020
PSC Staff Seeks Revocation Of Retail Supplier License, $500,000 Fine
Staff of the Maryland PSC have recommended revocation of the electric supplier license of SmartEnergy Holdings d/b/a SmartEnergy and a civil penalty in the amount of $500,000, in testimony in a PSC complaint proceeding concerning SmartEnergy and alleged marketing violations
January 23, 2020
Updated: Pa. PUC I&E Bureau Seeking To Revoke License of Active Retail Supplier, Nearly $9 Million Fine, For Alleged Marketing Violations
I&E Alleges Several Unauthorized Switches Involved The Supplier Enrolling A Customer Who Was Deceased
January 23, 2020
Updated: Pa. PUC I&E Bureau Seeking To Revoke License of Active Retail Supplier, Nearly $9 Million Fine, For Alleged Marketing Violations
I&E Alleges Several Unauthorized Switches Involved The Supplier Enrolling A Customer Who Was Deceased
January 22, 2020
Regulator Issues Final Interim Decision On Retail Supplier Amnesty Plan Refund Mechanism
The Connecticut PURA issued a final interim order concerning the retail electric supplier amnesty program and how refunds shall be provided to customers (Docket 18-12-22)
January 22, 2020
Retail Supplier To Pay $21,000 Under Settlement With Regulator's Staff
Prosecutorial Staff of the Connecticut PURA, the Connecticut Office of Consumer Counsel, and Think Energy have entered into a settlement agreement under which Think Energy would pay a civil penalty of twenty-one thousand dollars ($21,000) to resolve alleged violations related to Historical Variable…
January 22, 2020
Texas PUC Staff Say ERCOT Protocols Do Not Require Re-Pricing Of May ERCOT Price Spike Caused By QSE Input Error
Staff (Staff) of the Public Utility Commission of Texas said that the ERCOT protocols do not require ERCOT to re-price the published settlement prices for interval 14:50 on May 30, 2019 as is being sought in a complaint filed by Aspire Commodities, LLC ("Aspire")
January 22, 2020
Updated: PUC Approves Settlement Under Which Retail Supplier Will Sell Customer Book, Exit State
The Public Utilities Commission of Ohio approved without modification a settlement among PALMco Power OH, LLC d/b/a Indra Energy (PALMco Power) and PALMco Energy Ohio, LLC d/b/a Indra Energy (PALMco Energy) (collectively PALMco) and PUCO Staff under which PALMco is to sell its Ohio book of customers…
January 22, 2020
Regulator Approves Settlement With Retail Supplier
The Connecticut Public Utilities Regulatory Authority approved a Settlement Agreement among PURA's Prosecutorial Unit, the Office of Consumer Counsel, and Clearview Electric, Inc. under which Clearview will pay a civil penalty of $9,000 to resolve alleged deficiencies in historical variable rate…
January 22, 2020
Regulator Questions Retail Supplier Over Using Phrase "One Of [The] Top Suppliers" In Marketing Materials
The Connecticut PURA has issued a series of interrogatories to Town Square Energy, LLC, one of which directs the supplier to explain its description of itself as, "One of Connecticut’s Top Suppliers," on its website
January 14, 2020
New York Court Grants Stay Of Enforcement Of PSC Order Revoking ESCO's License, Orders PSC To Show Cause Why Stay Should Not Be Continued And Why Revocation Should Not Be Annulled
The New York Supreme Court for Albany County issued an order directing that, pursuant to CPLR 7805, enforcement of the New York PSC's, "Order Revoking Atlantic Power & Gas LLC's Eligibility to Serve Customers in New York" ("Revocation Order") issued on Dec. 12, 2019, is stayed pending adjudication…
January 10, 2020
Update: Handful Of Customers Dropped To Default Service As PUC Cancels Retail Supplier's License
A handful of electricity customers were dropped to default service in Pennsylvania as a result of the Pennsylvania PUC order which provided for the cancellation of the electric generation supplier license of ResCom Energy LLC (ResCom) upon such transfers