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October 12, 2017
The Michigan Agency for Energy (MAE) has urged 4,500 former Energy America customers who may have signed up for service in 1998, "to check their bills to see if they are now being charged by Direct Energy Services as their natural gas supplier."
August 15, 2017
The Connecticut PURA on August 10 issued a draft decision, for consideration at its August 23 meeting, which would open an investigation of allegations against Liberty Power Holdings, LLC
July 14, 2017
Will Provide Opportunity For Third Party Individuals To "Intervene" For Those Customers For Which There Is Concern About Their Ability To Participate Effectively In The Market
June 29, 2017
Direct Energy, LP would pay $70,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve alleged violations of 16 Tex. Admin. Code §§ 25.474 (TAC), relating to selection of a retail electric provider (REP); 25.475, relating to general retail electric provider…
June 23, 2017
RESA Says PUC Lacks Authority To Mandate Transfer of Customers From EGS To Default Service
The Retail Energy Supply Association filed a brief with the Commonwealth Court of Pennsylvania in support of its appeal of the Pennsylvania PUC's decision which ordered that, effective June 1, Customer Assistance Program (CAP) customers at PPL may only shop through a CAP-specific Standard Offer…
March 2, 2017
The New Hampshire PUC approved a settlement among Clearview Electric, Inc., PUC Staff and the Office of Consumer Advocate under which Clearview will suspend all marketing and sales activities in New Hampshire for a period of at least two years, while permitting Clearview to continue to serve its…
March 1, 2017
In response to a show cause order issued by the New York PSC, in which the PSC alleged various violations of the Uniform Business Practices, including alleged slamming, Spark Energy, LLC and Spark Energy Gas, LLC alleged that the PSC's show cause order, "contains numerous factual errors and…
February 21, 2017
HB 1475 has been filed with the Texas legislature which would make the unauthorized initiation of service with a different retail electric provider a criminal offense
January 13, 2017
The Michigan PSC approved a settlement with Direct Energy Services, LLC (DES) to resolve an investigation into alleged slamming of natural gas customers, which includes, among other provisions, a fine of $35,000
January 13, 2017
The New Hampshire PUC issued an order to Clearview Electric. Inc. d/b/a Clearview Energy directing the company to, "show cause why it should not be sanctioned under N.H. Code Admin. Rules Puc 2005 and RSA 374-F:7, III," due to alleged instances of slamming and deceptive marketing
December 19, 2016
The New York PSC has reinstated Astral Energy, LLC's ability to market to and enroll non-residential customers.
December 19, 2016
ESCO Must Show Why Eligibility Should Not Be Revoked
The New York PSC has issued a show cause order to Atlantic Power & Gas, LLC, after a Staff Notice of Apparent Failure (NOAF) alleged non-compliance with several of the UBP’s marketing requirements.
October 31, 2016
Regulator Asks Whether "Minimum Customer Credit" Should Be Paid In Cases of Slamming
Citing ongoing customer complaints, the Connecticut PURA has requested stakeholder comment on a series of questions related to retail electric supplier marketing standards
August 18, 2016
Connecticut Light & Power (Eversource) said that business and residential customers across Connecticut continue to report receiving unsolicited phone calls and home visits from individuals selling "discounted power" and claiming to be "representatives" or "partners" of Eversource.
July 25, 2016
Texas retail electric providers have opposed a proposal contained in a strawman filed by Staff of the Public Utility Commission of Texas that would require retail electric providers to obtain a second data point for account access verification for door-to-door enrollments conducted via electronic…
August 5, 2015
Central Maine Power has asked the Maine PUC to open an investigation into the door-to-door marketing practices of Clearview Electric Inc.
February 11, 2015
The Connecticut PURA issued a final decision adopting new standards for electric suppliers and a new disclosure statement required for advertisements.
January 16, 2015
The Connecticut PURA has issued new draft standards for electric suppliers and a draft disclosure statement, stemming from Section 4 of Public Act 14-75.
January 7, 2015
Just Energy has entered into a settlement with the Massachusetts Attorney General under which it will pay $4 million to address allegations that the supplier or its agents engaged in, "deceptive marketing and sales that promised savings but charged significantly higher rates, entered consumers into…
November 14, 2014
The Pennsylvania PUC affirmed yesterday its authority to require retail electric suppliers to provide refunds to customers under certain circumstances
September 9, 2014
The Connecticut Public Utilities Regulatory Authority has issued a notice of civil penalty against People's Power & Gas, LLC in the amount of $2,297,200.
July 9, 2014
The only barriers to implementing opt-out municipal aggregation in New York are existing Uniform Business Practices wholly within the jurisdiction of the PSC, meaning that the PSC is empowered to authorize opt-out municipal aggregation if it so desires, notes a working group report on the PSC's…
July 7, 2014
Staff of the Maryland PSC have recommended that the Commission direct Baltimore Gas & Electric to change the language of a customer notice triggered by a change in a customer's electric supplier which currently is written as if the change is a new enrollment, but is still being produced and sent in…
March 11, 2014
Elin Swanson Katz, Connecticut Consumer Counsel, together with George Jepsen, Connecticut Attorney General, urged consumers, "to use caution when they receive a sales call from an electric supplier asking for account data over the phone."
October 10, 2013
Entrust Energy, Inc. would pay $60,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve a Staff investigation into alleged violations of consumer protection rules.
