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September 27, 2013
The Pennsylvania PUC adopted, in large part, an initial decision regarding a customer complaint against Great American Power, LLC, but which doubled the fine levied on Great American Power to $10,000.
September 13, 2013
Direct Energy, LP would pay an administrative penalty of $28,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve an investigation into several alleged violations of the consumer protection rules, including enrollment of a customer without authorization.
September 3, 2013
Jersey Central Power & Light (JCP&L) reminded customers on Friday, "to beware of telemarketers and door-to-door salespeople claiming to be employees of JCP&L or FirstEnergy."
August 16, 2013
The New York PSC said yesterday that it, "warned energy service company Buy Energy Direct LLC that it may revoke the company's eligibility to serve consumers in New York State."
August 5, 2013
The Maryland PSC deferred action on the application of Clearview Electric, Inc. for a natural gas supplier license, deciding to wait six months to determine if Clearview maintains a lower level of electric complaints.
July 19, 2013
A retail supplier has agreed to not solicit or enroll mass market customers for a three-year period, and will pay $120,000 (Canadian $) under a settlement approved by the Ontario Energy Board.
July 3, 2013
Toledo Edison issued an alert to customers yesterday, "about recent reports of potential door-to-door utility sales fraud."
May 31, 2013
The District of Columbia PSC will hold a hearing to determine whether a wide-ranging investigation into the business practices of alternative energy suppliers is warranted, and opened a proceeding to review the actions of an individual retail supplier.
May 22, 2013
Staff of the New Hampshire PUC and the Office of Consumer Advocate have petitioned the PUC to open a rulemaking to review the applicable codes addressing retail electric supplier licensing and marketing rules.
May 16, 2013
A final Connecticut Public Utilities Regulatory Authority decision approved a settlement between PURA Prosecutorial Staff and Public Power, LLC to resolve an investigation of certain customer complaints and alleged unauthorized switches.
May 3, 2013
A draft Connecticut Public Utilities Regulatory Authority decision would approve a settlement between PURA Prosecutorial Staff and Public Power, LLC to resolve an investigation of certain customer complaints and alleged unauthorized switches.
March 20, 2013
The Pennsylvania Attorney General said that it has been getting numerous complaints that customers are encountering sales agents offering an energy supply product who fraudulently claim to be from the utility, and warned customers that products offered by such agents raise the customer's rate…
March 15, 2013
The New York PSC has issued a show cause order to Liberty Power Holdings LLC directing Liberty Power Holdings LLC to show why it should not be precluded from enrolling new customers until the Commission orders otherwise and why its eligibility to act as an ESCO in New York State should not be…
February 28, 2013
Staff of the Public Utilities Commission of New Hampshire has requested, "that the Commission immediately schedule a hearing at which Resident Power, LLC (Resident Power) and PNE Energy Supply, LLC (PNE) both appear to show cause as to why they should not be subject to penalties or their…
February 12, 2013
First Choice Power Special Purpose, L.P. has entered into a settlement agreement with Staff of the Public Utility Commission of Texas to resolve an investigation into alleged violations of PURA § 17.004 and 39.101, and P.U.C. SUBST. R. 25.474, concerning selection of a retail electric provider.
December 28, 2012
Direct Energy Services, LLC (DES) has proposed to make a $25,000 charitable donation to resolve 13 Michigan enrollments which occurred without customer authorization, with such unauthorized enrollments the result of four sales agents that, "purposefully manipulate[d] DES's quality assurance measures…
December 26, 2012
The Ontario Energy Board has issued a notice stating it intends to make an order or orders against morEnergy Savings Corp. and Blue Power Distributed Energy Corp. with such orders, among other things, revoking or suspending the companies' electricity retailer and gas marketer licences and assessing…
October 25, 2012
Walking back an earlier tentative proposal, the Pennsylvania PUC has decided to maintain a current "waiting period" in the retail electric market that requires utilities to withhold completion of switches until expiration of the waiting period.
September 20, 2012
Dayton Power & Light said Tuesday that it has received calls from several business customers who have been contacted and told they may be able to receive a refund on their bills after a meter audit. While the scammers say they are working on behalf of DP&L, this is not the case.
April 3, 2012
The Connecticut PURA has directed North American Power and Gas, LLC to respond to several questions regarding a recent increase customer complaints, including allegations that the supplier's representatives have stated that they were employees of Connecticut Light & Power or United Illuminating.
February 6, 2012
A draft Connecticut PURA decision would approve a settlement between ResCom Energy LLC and PURA Prosecutorial Staff under which ResCom would make a $4,500 donation to a fuel fund to resolve an investigation into unauthorized switches (See 2/1) . Notably, the PURA draft would allow the ResCom…
February 1, 2012
ResCom Energy LLC is to make a $4,500 donation to a Connecticut charitable fuel fund, in lieu of a civil penalty, under a settlement of a Connecticut PURA Notice of Violation which alleged ResCom engaged in unauthorized customer switches.
October 4, 2011
The Connecticut PURA has opened an investigation of Public Power, LLC under Docket 11-10-06.
June 10, 2011
The Connecticut DPUC has issued a Notice of Violation against ResCom Energy, under which ResCom would be fined $11,000, for what the Department said were unauthorized switches.
May 20, 2011
Starion Energy would make a $20,000 donation to Connecticut energy assistance fund Operation Fuel in lieu of a civil penalty to resolve a Connecticut DPUC Notice of Violation previously issued by the Department against Starion (see 11/8) .
