Utility Warns Customers About Possible Retail Energy "Scams"

Jersey Central Power & Light (JCP&L) reminded customers on Friday, "to beware of telemarketers and door-to-door salespeople claiming to be employees of JCP&L or FirstEnergy."

"Some third-party salespeople are reportedly using deceptive and/or aggressive tactics to convince customers to switch electric generation suppliers. While JCP&L customers have the right to choose an alternative generation supplier under New Jersey's Energy Choice Program, the company urges customers to be cautious if they are contacted via phone or approached at their home, particularly if the salesperson claims to be affiliated with JCP&L," the utility said.

"JCP&L employees and contractors do not engage in telemarketing or door-to-door sales for the purpose of encouraging residential customers to switch energy suppliers," the utility said.

"JCP&L employees do not ask for sensitive information such as social security numbers or bank account numbers. In addition, JCP&L employees do not ask customers to provide a copy of their electric bill," the utility said.

"Virtually all visits to customer homes by company representatives or contractors are prearranged by the customer or through a call to the customer," the utility said.

"All JCP&L and FirstEnergy employees and contractors must carry company-issued photo identification. If someone claiming to be from JCP&L comes to your door, ask to see the individual's identification," the utility said.

"If the caller or visitor is a scammer, customers should contact their local police department to report the fraud," the utility said.

"While the practice is not used by JCP&L, other electricity suppliers licensed by the state may use agents to conduct door-to-door or telephone marketing or sales activities. Their activities must comply with all federal, state and municipal laws and regulations," the utility said.

"JCP&L reminds customers that, if they choose to shop for their electricity supply, they should evaluate all offers carefully and pick the one that is best suited for their situation. In addition, before switching, customers should be sure they fully understand all the terms of any supplier's offer," the utility said.