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November 7, 2013
The Delaware PSC has opened an investigation into complaints regarding Starion Energy PA, Inc., its agents, or both, and the business practices of the company and its agents in soliciting Delaware customers.
November 4, 2013
Enerwise Global Technologies, Inc. would pay $12,500 under a settlement with Staff of the Public Utility Commission of Texas to resolve Staff's investigation of Enerwise for alleged violation of P.U.C. SUBST. R. 25.503(f)(2), and ERCOT Protocol § 8.1.3.1(6)(a) due to failure to deploy its Emergency…
November 1, 2013
Liberty Power Holdings, LLC asked the New York PSC, in light of Liberty's remediation and compliance program, to enter an order reinstating Liberty Power's eligibility to conduct door-to-door marketing in New York, citing the, "deleterious financial impacts on the [c]ompany," from a prior suspension…
October 22, 2013
A formal complaint filed with the Public Utility Commission of Texas has taken on additional significance because one of the key allegations from the customer concerns the average pricing methodology quoted in the Electricity Facts Label for a Time of Use product.
October 21, 2013
FERC approved a settlement between its Office of Enforcement (Enforcement) and Exelon Corporation to resolve an investigation into Constellation Energy Commodities Group's (CECG's) alleged submission of inaccurate information.
October 18, 2013
The Pennsylvania PUC approved in final orders, without substantive modification, separate settlements with AP Gas & Electric (PA), LLC, d/b/a APG&E, and with IDT Energy, Inc., concerning various alleged violations of marketing and customer protection provisions.
October 18, 2013
The New York PSC found that remedial measures taken by Buy Energy Direct, LLC have reduced customer complaints concerning marketing, but because the measures have not yet been proven in the long-term, the PSC ordered that Buy Energy Direct's decision to suspend direct marketing to residential…
October 18, 2013
A group of retail suppliers filing as the Consortium of Concerned ESCOs has petitioned the New York PSC to resolve, "discriminatory pricing practices and inequitable and anticompetitive policies regarding the allocation and access to all gas capacity assets," at KeySpan New York and KeySpan Long…
October 15, 2013
Texas Public Utility Commissioner Kenneth Anderson called StarTex Power's customer service at issue in a formal complaint case, "pitiful," in discussing the case at the October 3 open meeting.
October 10, 2013
Entrust Energy, Inc. would pay $60,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve a Staff investigation into alleged violations of consumer protection rules.
October 9, 2013
Proton Energy, Inc. has filed a formal response to a petition from Staff of the Public Utility Commission of Texas to revoke Proton Energy's REP certificate and fine the company $2 million.
September 30, 2013
EDF Trading North America, LLC would pay $30,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve EDF's alleged failure to adhere to ERCOT Protocol §8.1.1.4.3(3)(b), related to non-spinning reserve service (NSRS) energy deployment criteria on March 9, 2012 and March…
September 30, 2013
Electric consumer complaints have fallen for the fourth consecutive year in Texas and now stand at the lowest level so far recorded under the state’s electric deregulation law, the Texas Coalition for Affordable Power said today in releasing an analysis.
September 27, 2013
The Pennsylvania PUC adopted, in large part, an initial decision regarding a customer complaint against Great American Power, LLC, but which doubled the fine levied on Great American Power to $10,000.
September 25, 2013
Staff of the Maryland PSC have proposed that Starion Energy PA, Inc. should be required to refund to customers any charges in excess of Standard Offer Service rates, and also proposed a $3.37 million civil penalty, for various violations alleged by Staff.
September 20, 2013
Proton Energy has denied the alleged violations made against it by Staff of the Public Utility Commission of Texas, and alleged that the sought fine represents a misuse of power. See prior story on Staff petition to revoke Proton certificate
September 19, 2013
Retail energy suppliers should expect to see more "enforcement actions" imposed on them, Tanya McCloskey, Pennsylvania Acting Consumer Advocate, told the Retail Energy Supply Association's Energy Competition Symposium.
September 19, 2013
Staff of the Public Utility Commission of Texas have petitioned the Commission to revoke the retail electric provider certificate of Proton Energy, Inc.
September 13, 2013
Direct Energy, LP would pay an administrative penalty of $28,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve an investigation into several alleged violations of the consumer protection rules, including enrollment of a customer without authorization.
September 11, 2013
South Texas Electric Cooperative, Inc. would pay $52,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve STEC's alleged failure to adhere to ERCOT protocols related to non-spinning reserve service (NSRS) energy deployment criteria.
September 9, 2013
A New York ESCO has stated that it was told by Staff of the New York PSC that the sharing of a brand name with one of the state's regulated utilities was permissible, with disclaimers approved by Staff, until such time as the Commission initiated a generic proceeding on the issue of the use of…
September 6, 2013
Pennsylvania should maintain a list of bad actor brokers and agents in the retail energy industry, the Pennsylvania Office of Consumer Advocate said in comments to the PUC.
September 5, 2013
The Ontario Energy Board has issued a notice of its intent to make an order revoking the Energhx Green Energy Corporation's electricity retailer and gas marketer licences.
August 30, 2013
In separate cases and orders, FERC issued civil penalties to Competitive Energy Services, LLC (CES), Dr. Richard Silkman (CES's managing member), and Lincoln Paper and Tissue, LLC for activity in ISO New England, Inc.'s (ISO-NE) Day-Ahead Load Response Program (DALRP) which FERC found violated…
August 30, 2013
The Pennsylvania PUC has sought public comment on a $64,000 settlement with Public Power, LLC regarding alleged slamming violations, prior to issuing an order on the settlement.
