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January 31, 2017
The Connecticut Office of the Consumer Counsel petitioned PURA to, "open a proceeding investigating the effects of abusive electric supplier marketing practices on vulnerable populations."
January 10, 2017
XOOM Energy, LLC announced a new relationship with PetSmart Charities, which XOOM said is the largest funder of animal welfare in North America.
December 30, 2016
The New Hampshire PUC has scheduled a hearing for January 19, 2017 to consider proposed changes to electric supplier marketing rules, including a proposed ban on door-to-door electric sales and restrictions on telemarketing.
December 22, 2016
Antonio Brown, wide receiver for the Pittsburgh Steelers, has signed a partnership deal with NRG
December 14, 2016
Philadelphia Eagles quarterback Carson Wentz has signed a partnership deal with NRG
December 13, 2016
A proposed Texas process for door-to-door customers enrolled via portable electronic device (PED) described as a, "three-step enrollment process," by retail electric providers would be confusing to customers, the Retail Electric Provider Coalition said.
December 13, 2016
In a Texas PUC rulemaking addressing the use of portable electronic devices (PEDs) for customer enrollment during door-to-door sales, TXU Energy has suggested that, in addition to the proposed use of electronic signatures, the two-step verification process required for use of a PED-based enrollment…
December 2, 2016
Crius Energy announced its first cross-brand promotion, designed to celebrate the company's one millionth customer milestone.
November 29, 2016
Rules Appear To Prohibit "Variable" Pricing Products With Terms Longer Than One Month
The New Hampshire PUC is proposing to revise its retail electric supplier marketing rules to include new variable rate disclosures, including a requirement to notify customers in advance of a variable rate change exceeding 10%.
November 29, 2016
Restrictions on Telemarketing Also Proposed
The New Hampshire PUC has issued a set of proposed revisions to the retail electric supplier rules that would prohibit suppliers from soliciting residential customers in person at the customer's residence, except in cases of a pre-scheduled meeting.
October 31, 2016
Regulator Asks Whether "Minimum Customer Credit" Should Be Paid In Cases of Slamming
Citing ongoing customer complaints, the Connecticut PURA has requested stakeholder comment on a series of questions related to retail electric supplier marketing standards
October 26, 2016
PSC Staff and the Retail Energy Supply Association and Delaware Public Advocate have reached consensus on all but two items for retail electric marketing and licensing rule changes under Reg. Docket 49.
October 24, 2016
Would Require REPs To Warn Customers of Potential Termination Fees From Current REP
Staff of the Public Utility Commission of Texas have filed a draft proposal for publication that would authorize retail electric providers to use a portable electronic device (PED) for door-to-door enrollments.
October 24, 2016
Staff of the Delaware PSC have filed comments on proposed revisions to the retail electric supplier marketing rules jointly proposed by the Delaware Public Advocate and Retail Energy Supply Association, under Reg. Docket 49
October 24, 2016
Staff of the Public Utility of Texas have filed a draft proposal for publication to allow retail electric providers to enroll customers solicited through door-to-door marketing through a portable electronic device that would include a new provision that, for such sales, the rescission period shall…
October 10, 2016
Alleging that the requirement that ESCO agents engaged in door-to-door sales wear ID badges with their full names has resulted in cases where such agents have been, "stalked," Green Mountain Energy Company petitioned the New York State PSC to amend the Uniform Business Practices to remove the…
September 28, 2016
The Illinois Commerce Commission's first notice order concerning retail electric supplier marketing rules would require that supplier agents complete a uniform training regimen that is to be developed by stakeholders.
September 28, 2016
As part of its first notice order concerning retail electric supplier marketing rules, the Illinois Commerce Commission is proposing to require a "side by side" comparison of current and new rates when a customer is provided a renewal offer or notice.
September 26, 2016
There are several reports that the Illinois Commerce Commission, under its first notice order concerning retail electric supplier marketing rules, is proposing to require that retail electric suppliers post their residential offers on the ICC’s PlugInIllinois.org website
September 26, 2016
In a first notice order concerning retail electric supplier marketing rules, the Illinois Commerce Commission is proposing to prohibit the use of utility logos and names by retail electric suppliers, including utility affiliates
September 26, 2016
The Illinois Commerce Commission's first notice order concerning retail electric supplier marketing rules would apply the same set of rules to all in-person sales, including door-to-door sales, multi-level marketing sales, and sales conducted outside the customer's home (such as at kiosks).
September 23, 2016
Regulator Would Adopt "Many" Of Consumer Advocates' Suggestions
The Illinois Commerce Commission voted to adopt a first notice concerning retail electric supplier marketing rules that would require retail electric suppliers to notify customers of rate changes in excess of 20%
September 21, 2016
Stakeholders in Delaware are nearing a settlement on including a brochure describing the electric supply offerings currently available in Delaware in Delmarva bills
September 19, 2016
Staff of the Delaware PSC recommend denying a petition from Direct Energy to include information related to Direct Energy's status as the, "Electric Retail Supplier Exclusively Contracted by the State of Delaware," in Delmarva Power bills, but recommended that Delmarva be required to include generic…
September 7, 2016
Proposed changes from Delaware PSC Staff to a consensus proposal (from the Retail Energy Supply Association and the Delaware Public Advocate) to revise the retail electric marketing rules in Delaware are "market killers" that will keep suppliers out of Delaware, Brian Greene, counsel for RESA, said…
