HomeMarch 31, 2011
CPL Retail Energy to Pay $18,000 to Resolve Findings from PUCT Staff Compliance Audit
Copyright 2011 EnergyChoiceMatters.com.
CPL Retail Energy, LP would pay $18,000 under a settlement with PUCT Staff to resolve Staff's allegations that CPL Retail was not in compliance with five provisions of the Substantive Rules (39285).
Staff's allegations resulted from a compliance audit.
Among other things, Staff alleged that CPL Retail was not in compliance with the following:
- P.U.C. SUBST. R. 25.474(d)(5)(I) relating to required authorization disclosures. Staff alleged that the company's web enrollment for a switch did not contain the right of rescission.
- P.U.C. SUBST. R. 25.475(e)(1)(C)(ii) relating to contract expiration requirements. Staff alleged that the company failed to provide the required description of fees or charges associated with early termination of the contract.
Prior to settlement, CPL Retail corrected all of the alleged deficiencies.
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