Entrust Energy Pay $30,000 to Settle Texas Investigation

Entrust Energy, Inc. would pay $30,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve allegations that Entrust Energy was not in full compliance with 3 provisions of the Substantive Rules (40820).

The allegations resulted from a Staff investigation.

Specifically, Staff alleged that Entrust Energy was not in full compliance with the following:

a. P.U.C. SUBST. R. 25.474(i)(3), relating to record retention. Staff alleged that Entrust failed to provide to the customer, proof of their authorization within five business days of disputing the enrollment.

b. P.U.C. SUBST. R. 25.474(j), relating to right of rescission. Staff alleged that Entrust failed to honor right of rescission for customers per the requirement of the rule.

c. P.U.C. SUBST. R 25.475(c)(1)(A), relating to general disclosure requirements. Staff alleged that Entrust provided, "unfair, and deceptive, and anti-competitive information during the marketing of its products."

Prior to settlement, Entrust Energy provided reimbursements and credits to the affected customers and has independently developed and instituted corrective action plans designed to correct the causes of the alleged violations and come into compliance with the Commission's statutory and regulatory requirements relating to customer protection.