ERCOT Retail Transaction Processing, MarkeTrak Restored After Outage

As of approximately 11 p.m. local time December 3, ERCOT restored several systems, including Retail Transaction Processing and MarkeTrak, which had suffered an outage at approximately 1:00 a.m. on December 3.

Specifically, restored services include:

• MarkeTrak

• MIS – Create Settlement Dispute

• Certain MIS – Retail application components

• MIS – Service Request

• Retail API

• Retail Transaction processing

As of about 7 a.m. this morning, ERCOT began working through backlogging and exceptions accumulated during the outage.

As of publication time, Find ESI-ID is functional, but sporadic and slow, and continues to be worked on. Find Transaction remains down.

ERCOT continues to work to restore the remaining impacted systems which include, but may not be limited to:

• Congestion Revenue Right (CRR) Auction Application

• ERCOT.com – manual postings

• MIS – Net Dependable Capability and Reactive Capability (NDCRC) application

• Remedy – Help Desk ticket creation

• Electronic Data Warehouse

The outage was attributed to a hardware failure, which impacted multiple databases and applications beginning at 01:08 CPT on December 3, 2012.