State Puts Retail Suppliers on Notice Regarding Compliance With New Requirements

The Connecticut PURA has put retail electric suppliers on notice regarding new requirements for rate disclosures.

PURA previously directed that, "generally available generation rates and applicable terms and conditions must be provided to customers without requiring information such as the customer’s name, address, phone number, account or EDC reference numbers."

"Therefore, service plans, rates or offers that are generally available to customers must be provided upon request, whether by telephone or email. The information must also appear on the supplier’s website, align with the Rate Board and be accessible without requiring disclosure of customer specific information. Customers may be asked to provide their zip code or utility company (CL&P or UI) to access rates and other information," PURA had ordered.

PURA's earlier decision also issued directives regarding the disclosure of historical variable rates.

The Authority issued a notice yesterday stating that it has begun monitoring compliance with these new requirements.

Suppliers found to be non-compliant will be issued a notice of non-compliance in their licensing docket, immediately removed from the Rate Board and be required to demonstrate compliance with this directive before being reinstated to the Rate Board. If the matter is not corrected within ten business days the Authority will take further action.