Revision to ERCOT Retail Market Guide Seeks "Strict" Timeline for Rescission Transactions

The MarkeTrak Task Force has submitted a proposed ERCOT Retail Market Guide Revision Request (RMGRR 129) to provide additional guidelines regarding specific timing and responsibilities for a Competitive Retailer (CR) to complete a Customer Rescission MarkeTrak issue after completion of a Switch Request.

Under the revisions, once a Customer Rescission MarkeTrak issue has been submitted, the losing CR has two Business Days to agree to the Customer Rescission MarkeTrak issue, and another two Business Days to send a backdated 814_16, Move In Request, once the Transmission and/or Distribution Service Provider (TDSP) has updated the MarkeTrak issue status to "Ready to Receive."

The language specifically states, "Upon receiving the Customer Rescission MarkeTrak issue, the losing CR shall agree to the Customer Rescission MarkeTrak issue within two Business Days unless a valid reason for rejecting a rescission-based issue under Section 7.3.5.1, Additional Valid Reasons for Rejection of a Rescission-based Issue, is met."

In support of RMGRR 129, the MarkeTrak Task Force said that the revisions, "improves the Customer experience by adding strict timing requirements for CRs when executing Customer Rescission MarkeTrak issues."

The revisions was also said to allow CRs to help set better Customer expectations with the Customer when honoring the Customer’s request to rescind service, and help CRs communicate a more transparent timeline when the Customer can expect to be back with their original CR.·

The revisions further aligns operational processes with the "spirit" of paragraph (j) of P.U.C. SUBST. R. 25.474, Selection of Retail Electric Provider, by returning a Customer who wishes to rescind in a timely manner, the task force said.

The revisions also reduce the amount of cancel/re-bill activity required by the TDSP as a direct result of clarifying the exact timelines required when executing a Customer rescission.