Retail Supplier Reaches Settlement In Principle With AG, Would Include Civil Penalty, Refunds

Respond Power LLC has reached a global settlement in principle with the Pennsylvania Office of Consumer Advocate and Attorney General concerning a complaint filed by the OCA and AG regarding Respond Power's marketing practices

The settlement itself has not been filed and parties declined to discuss specifics

However, the global settlement would generally, "result in the issuance of refunds to all Respond Power customers on a variable rate plan in January, February or March 2014 based upon usage, price charged and refunds already received directly from the Company; the payment of a civil penalty by Respond Power; contributions to electric distribution companies' hardship funds; a two-year ban on variable price marketing; and extensive modifications to Respond Power's sales, marketing and business practices, including broad modifications to the Company's door-to-door sales training and compliance monitoring programs."

Click here for details on the allegations in the AG/OCA complaint which would be fully resolved under the global settlement

The global settlement, to which the PUC's Bureau of Investigation and Enforcement and Office of Small Business Advocate have agreed in principle, is to be formally filed by April 22

It will also address and replace a prior settlement between Respond Power and the Pennsylvania PUC's Bureau of Investigation and Enforcement. Under the settlement with I&E, Respond Power agreed to provide $3 million in refunds, including amounts already voluntarily refunded by the company, to resolve an investigation into its trade practices (click here for more details)

Docket No. C-2014-2427659