Texas Retail Provider To Pay $100,000 Under Settlement With PUC Staff

Brooklet Energy Distribution, LLC would pay $100,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve allegations that Brooklet violated PURA §§ 17.053 and 39.101(b)(7) and 16 Tex. Admin. Code § 25.485(e)(1)(D) (TAC) related to Response Times for Complaints.

According to the settlement, in June and July 2015, Brooklet failed to timely respond to the Commission within the 21-day period in eight separate informal complaints

According to the settlement, Commission Staff sent out a preliminary Notice of Violation (pre-NOV) on October 29, 2015 regarding these failures to timely respond to the Commission within the 21-day period.

The settlement states that, after receiving that pre-NOV, Brooklet failed to timely respond to an additional ten complaints

Furthermore, the settlement states that, on July 10, 2015, Commission Staff sent Brooklet a set of RFIs as part of an informal investigation. The settlement states that, despite repeated requests for a response by Commission Staff, Brooklet did not respond to these RFIs until April 26, 2016, or 260 days late.

"In the aggregate, Brooklet was 1,642 days late in responding to these 18 complaints," the settlement states

Brooklet has implemented remedial measures to ensure complaints are addressed in the time period required by the substantive rules

Docket 46023