FirstEnergy Solutions Plans To Keep Enrolling New Individual, Aggregation Customers

FirstEnergy Solutions said in response to a request for information from the Public Utilities Commission of Ohio concerning its operations during its bankruptcy that it plans to keep enrolling new customers

"FES plans, and is able, to enroll new customers for CRES [competitive retail electric service] in Ohio. FES will continue to enter into new customer agreements and enroll new customers in the ordinary course of business and consistent with its prior course of conduct," FirstEnergy Solutions told PUCO

"FES plans, and is able, to serve existing customers aggregated through governmental aggregations in Ohio as part of FES's ongoing commitment to its existing Customer Programs/Services," FES told PUCO

FES noted that it has already received approval from a bankruptcy court to continue various customer satisfaction and loyalty programs. "For example, FES will continue to honor its obligations concerning its cash-back rewards program, block billing program, budget billing program, fee waivers, customer deposits and customer credits, commitments to customer partners (e.g., third-party brokers), renewable energy obligations, grant obligations, and customer incidents or other service-related issues," FES said

Also, "the Bankruptcy Court has authorized FES to continue paying any unpaid grant obligations and/or annual sponsorships associated with existing governmental aggregation programs," FES said

"FES plans, and is able, to serve new customers aggregated through governmental aggregations in Ohio as part of FES's sustained commitment to provide Customer Programs/Services to new accounts. As stated previously, FES has received approval from the Bankruptcy Court to make its Customer Programs/Services available to new customers, including new enrollees in governmental aggregation programs. Moreover, the Bankruptcy Court has authorized FES to enter into new grant obligations and annual sponsorships in connection with its governmental aggregation relationships," FES said

FES said that it is also able to meet various other obligations to EDCs, RTOs, and as an SSO supplier

"In short, FES assures the Commission and FES's customers (both existing and prospective customers) that FES will continue to perform under its existing customer contracts and continue to operate in the ordinary course of business to minimize any potential interference or disruption to existing or new customers," FES said