Complaint Alleges Retail Supplier Using Regulatory Change Clause To Newly Pass-Through ISO Costs

A non-residential customer complaint received by the Connecticut PURA alleges that Agera Energy has informed the complainant that Agera will be exercising a regulatory change clause in its contract to pass-through certain ISO New England costs

In a letter to Agera concerning the complaint, PURA stated that the non-residential customer provided a letter it received from Agera dated November 1, 2018 which states: "This letter is to notify you of a Regulatory Change in the ISO New England territory affecting your electricity supply contract with Agera ('Agreement'). Per the terms of your Agreement, effective on your January bill (for December to January consumption) Agera will be passing through an additional cost of $008035 [written as listed by PURA] per kWh, which will be reflected on your next electricity bill. This pass-through is designed to recover costs caused by the Regulatory Change through May 2019. Please refer to the terms and conditions of your Agreement for more details."

PURA directed Agera to explain the Regulatory Change and contract terms and conditions cited as the basis for increasing the rate under the contract, and whether Agera notified other customers that their rate would increase for the same reason