Connecticut To Redesign Customer Electric Bills, Address Bill Format, Presentation
December 2, 2020 Email This Story Copyright 2010-20 EnergyChoiceMatters.com
Reporting by Paul Ring • email@example.com
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The Connecticut PURA has re-opened docket 14-07-19 to redesign residential electric bills, with potential further changes to the information which appears on the bills and the presentation and formatting of the bills
Although the re-opening is primarily driven by the presentation of delivery-related charges, the docket had previously addressed various retail supplier information (including next-month rate information) and retail supplier obligations with respect to utility consolidated bills, and the docket may address further changes with respect to retail supplier charges and obligations
PURA stated in re-opening the docket, "Comments submitted by the public in Docket No. 20-01-01, Administrative Proceeding to Review the Connecticut Light and Power Company’s Standard Service and Supplier of Last Resort Service 2020 Procurement Results and Rates, and in Docket No. 20-01-02, Administrative Proceeding to Review The United Illuminating Company’s Standard Service and Supplier of Last Resort Service 2020 Procurement Results and Rates, indicate that customers are increasingly frustrated that the 'delivery' portion represented a much larger percent of their total bill than the 'generation component.' By Decisions dated December 2, 2020, in Docket Nos. 20-01-01 and 20-01-02, the Authority finds that as the electric system becomes more complex and regional and state expenses are increasingly recovered from all customers through the EDCs’ energy and transmission rate reconciliation mechanisms, further modifications to the customer bill design are required. Moreover, Conn. Gen. Stat. § 16-245d(a)(2) states, 'On or before July 1, 2020, and every five years thereafter, the authority shall reopen such docket to ensure the standard billing format and Internet web site for a customer’s account summary remains a useful tool for customers to compare pricing policies and charges among suppliers.' Therefore, the Authority hereby reopens this proceeding in accordance with Conn. Gen. Stat. § 16-245d(a)(2) to examine whether the standard billing format and Internet web site for a customer’s account summary remains a useful tool, and to determine which specific modifications are warranted for implementation."
The reopened docket is designated Docket No. 14-07-19RE06, PURA Investigation into Redesign of the Residential Electric Billing Format – Five-Year Review.
In a news release, PURA stated, "PURA has found that there is broad support to improve bill design and presentment to Eversource and UI customers. In response, PURA is directing its Office of Education, Outreach & Education (EOE) to lead a stakeholder effort to redesign customer’s electric bills. PURA is also re-committing staffing resources to enhance educational resources available to the public regarding utility bills, programs and practices."