Regulator Clarifies When Retail Suppliers Must Use New Default Service Rates In Marketing

The Connecticut PURA has issued a clarification concerning when retail electric suppliers are required to use new electric distribution company standard service rates in marketing to customers.

Section C.4 of the Marketing Standards requires electric suppliers to update their marketing materials within five (5) days of the Authority’s approval of new standard service rates. Sections E.3 and F.3 of the Marketing Standards require electric suppliers to inform customers of the new standard service rate during a call if the call is conducted within 45 days of the standard service rate change.

Vistra had sought clarification regarding new standard service rates that are approved by the Authority prior to 45 days of the standard service rate’s effective date.

"The Authority clarifies that electric suppliers shall update their electronic and printed materials within five (5) days of the Authority’s approval of a new standard rate for either Electric Distribution Company (EDC) pursuant to Section C.4 of the Marketing Standards, even if the new standard rate is approved earlier than 45 days of prior to the effective date of the new standard service rate," PURA said

"The Authority further clarifies that electric suppliers are required to inform customers of the new standard service rate in any call that takes place within 45 days prior to the change of the standard service rate pursuant to Sections E.3 and F.3. To use Vistra’s example, if the Authority approved a new standard service rate 59 days prior to the effective date, electric suppliers must update their electronic and printed materials within five (5) days and the electric suppliers may begin to inform customers during a call as soon as practicable, but not later than 45 days prior to the effective date for the new standard service rate," PURA said

Docket No. 14-07-20RE01