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October 10, 2013
Entrust Energy, Inc. would pay $60,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve a Staff investigation into alleged violations of consumer protection rules.
October 9, 2013
Connecticut's default service procurement manager, Jeff Gaudiosi, alleged that he was the recipient of a sales call from a retail supplier which included information that, "was not accurate," including an allegation that the sales rep cited default service rates as high as 10 cents.
October 7, 2013
The Connecticut PURA has ordered Connecticut Light and Power and United Illuminating to modify the current quarterly billing inserts which promote electric choice.
September 27, 2013
The Pennsylvania PUC adopted, in large part, an initial decision regarding a customer complaint against Great American Power, LLC, but which doubled the fine levied on Great American Power to $10,000.
September 25, 2013
Several retail electric providers have urged the Public Utility Commission of Texas to adopt a new rule which would prohibit a utility from sharing any same brand, logo, or any identifying brand feature with a competitive affiliate engaged in competitive electric service in Texas.
September 25, 2013
Liberty Power Holdings LLC petitioned the New York PSC to reinstate its eligibility to engage in door-to-door marketing, arguing that a new sales compliance program warrants reinstatement.
September 19, 2013
Retail energy suppliers should expect to see more "enforcement actions" imposed on them, Tanya McCloskey, Pennsylvania Acting Consumer Advocate, told the Retail Energy Supply Association's Energy Competition Symposium.
September 13, 2013
Direct Energy, LP would pay an administrative penalty of $28,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve an investigation into several alleged violations of the consumer protection rules, including enrollment of a customer without authorization.
September 10, 2013
The American Coalition of Competitive Energy Suppliers has issued a consumer bulletin providing customers with tips to ensure they are dealing with a responsible sales representative
September 9, 2013
A New York ESCO has stated that it was told by Staff of the New York PSC that the sharing of a brand name with one of the state's regulated utilities was permissible, with disclaimers approved by Staff, until such time as the Commission initiated a generic proceeding on the issue of the use of…
September 9, 2013
Staff of the New York PSC raised concerns to an ESCO regarding the ESCO's statements in its marketing materials that it was the "only" local ESCO, and regarding a citation to the ESCO's low complaint rate, in a Staff review of the ESCO's marketing materials.
September 6, 2013
Pennsylvania should maintain a list of bad actor brokers and agents in the retail energy industry, the Pennsylvania Office of Consumer Advocate said in comments to the PUC.
August 30, 2013
A revised settlement between Constellation Energy Power Choice, Inc. f/k/a MXenergy Electric Inc. and Staff of the Pennsylvania PUC doubles the proposed fine for resolving 22 allegations of slamming, and includes a cap and other prohibitions on early termination fees.
August 16, 2013
The Pennsylvania PUC has issued for comment two settlements between PUC Staff and retail energy suppliers which would resolve investigations into alleged marketing and other violations by the suppliers.
August 16, 2013
The Pennsylvania PUC has adopted final rules expanding the entities required to obtain a natural gas supplier license from the PUC, including brokers and consultants, with a limited carve-out for non-traditional marketers.
August 16, 2013
The New York PSC said yesterday that it, "warned energy service company Buy Energy Direct LLC that it may revoke the company's eligibility to serve consumers in New York State."
August 14, 2013
The Public Utility Commission of Texas has commenced a project (41616) reviewing rules governing utilities and their affiliates by seeking comments on several questions and existing rule provisions.
August 1, 2013
The Delaware PSC has issued proposed revisions to its electric supplier rules which include new door-to-door marketing restrictions, new pricing disclosure rules, and procedures related to verifications, among other new provisions.
July 31, 2013
The District of Columbia PSC is opening a new rulemaking to review consumer protections in the retail electric and natural gas markets, declining to institute a market-wide investigation into retail supplier practices.
July 31, 2013
The District of Columbia PSC issued an order yesterday directing Starion Energy, "to cease and desist from all violations of the D.C. Code or the Commission's rules regarding consumer protection standards applicable to energy suppliers."
July 25, 2013
Several retail suppliers pressed the Illinois Commerce Commission to prohibit opt-out municipal electric aggregations from imposing termination fees on customers included in the aggregation on an opt-out basis, in exceptions to a proposed first notice order on aggregation rules.
July 25, 2013
The Office of the Ohio Consumers' Counsel and several other consumer advocates have urged the Public Utilities Commission of Ohio to broaden its proposed topics and subcommittees in its retail electric market investigation (12-3151-EL-COI) to include consumer protection and consumer education issues…
July 23, 2013
The District of Columbia Office of People's Counsel urged the D.C. PSC to take a "proactive" stance against bad behavior by certain retail energy suppliers by instituting a market-wide investigation of supplier behavior, "and not wait until we have an epidemic on our hands."
July 23, 2013
A retail supplier has recommended that the District of Columbia PSC adopt a series of minimum standards applicable to door-to-door sales of retail energy, and establish licensing parameters for third-party marketing agents.
July 22, 2013
The New York PSC has issued a show cause order to Direct Energy to determine whether Direct Energy's use of the name NYSEG Solutions under a licensing agreement constitutes, "misleading or deceptive conduct."
