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July 19, 2013
The New York PSC has decided to not suspend the ability of Family Energy Inc. to enroll new customers after determining that remedial measures by the company have been successful in reducing customer complaints.
July 19, 2013
The Maryland Office of People's Counsel said that variable rates of retail electric suppliers which far exceed competitors' prices and prices based on wholesale market conditions are deceptive and unlawful.
July 18, 2013
The Pennsylvania PUC published a written order directing electric utilities to submit compliance plans for the development of a secure web portal allowing customers to access their account numbers remotely (to enable shopping in situations where the customer does not have their bill), and urged…
July 17, 2013
The Pennsylvania PUC has lifted from a retail supplier certain sales and marketing conditions previously imposed on the retail supplier at licensure due to prior concerns over customer complaints in other states.
July 17, 2013
The Pennsylvania PUC has approved revisions to the Duquesne Light Standard Offer customer referral program, including a revised supplier fee, but its ordering paragraph used vague language to describe a marketing prohibition related to the program.
July 17, 2013
The Connecticut PURA assigned Docket 13-07-18 for the, "Establishment of Rules for Electric Suppliers and EDCs Concerning Operations and Marketing in the Electric Retail Market."
July 15, 2013
Much of the focus from District of Columbia Public Service Commissioners during a hearing on energy supplier marketing Friday was on the actions of, and jurisdiction over, unlicensed agents marketing retail energy to customers.
July 15, 2013
A utility has suggested requiring that utilities receive direct, actual customer consent prior to executing a switch to another energy supplier.
July 12, 2013
A proposed first-notice order from an Illinois Commerce Commission ALJ concerning municipal aggregation rules would prohibit the retail suppliers selected by municipal aggregations from receiving the customer information of customers already on competitive supply.
July 9, 2013
NextEra Energy Services to Offer Electricity Services to 400 Illinois School Districts
July 8, 2013
The New Jersey General Assembly has passed a bill to limit telemarketing by electric suppliers.
July 8, 2013
The Texas PowerToChoose.com site has been updated with anticipated changes, including an indicator of the REP's complaint score in the list of REP offers.
July 1, 2013
A retail supplier has filed comments with the Pennsylvania PUC urging the PUC to mandate volumetric, unit pricing for residential electric offers.
June 26, 2013
The Public Utility Commission of Texas will examine the issue of the average pricing disclosure required of retail electric providers offering time-based rates.
June 25, 2013
Variable rate retail electric contracts in Pennsylvania must identify the "actual methodology or formula" that will govern the calculation of the variable rate and the limits of that variability, the Pennsylvania Office of Consumer Advocate claimed yesterday in comments to the PUC.
June 25, 2013
Pennsylvania's proposal to prohibit the use of pass-through clauses on fixed rate electric contracts, and only allow such pass-throughs in a new product category called Price With Pass-Through Clause, amounts to the regulation of retail supplier pricing, and will also raise customer rates…
June 24, 2013
The District of Columbia PSC has scheduled for July 12 a hearing on the sales and marketing practices of electric and natural gas suppliers and brokers.
June 21, 2013
The Public Utility Commission of Texas yesterday dismissed a petition from retail electric providers seeking a declaratory ruling regarding the use of the CenterPoint Energy brand by utility CenterPoint Energy Houston Electric and broker CenterPoint Energy Services Inc., particularly with regards to…
June 18, 2013
New Jersey Assembly Utilities Chairman Upendra Chivukula yesterday announced that it is important to update the Electric Discount and Energy Competition Act of 1999 to reflect changes in the marketplace and to evolve a fully articulated retail energy policy for New Jersey as well as a road map for…
June 7, 2013
Staff of the New York PSC have issued an email to all ESCOs warning ESCOs that the use of fraudulent caller ID by them, or their agents, may result in a Staff recommendation that the ESCO be prohibited from selling energy in the state.
June 7, 2013
Commissioners of the Public Utility Commission of Texas are considering opening a generic rulemaking on policies applicable to the use of a transmission and distribution utility brand by a competitive affiliate.
June 5, 2013
Donna Nelson, Chair of the Public Utility Commission of Texas, requested to hear oral arguments at June 6's open meeting concerning a petition filed by various retail electric providers concerning the use of the CenterPoint Energy brand by utility CenterPoint Energy Houston Electric and broker…
June 3, 2013
AP Gas & Electric (PA), LLC, d/b/a APG&E would pay $43,200 under a settlement with the Pennsylvania PUC's Bureau of Investigation and Enforcement (I&E) to resolve all allegations of slamming and related unauthorized actions resulting from an informal investigation into APG&E's marketing practices as…
May 28, 2013
The New York PSC has ruled that an ESCO did not slam a customer, who claims that the ESCO contract was signed by an employee unauthorized to sign such agreements, because the customer "ratified" the employee's actions by not rescinding the contract, and paying its bill for several months without…
May 24, 2013
The Pennsylvania PUC has issued a tentative order to modify the definition of an electric fixed price product, and add a new category for products with pass-through components, due to concerns about current fixed rates with pass-throughs.
