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November 15, 2011
The total number of switch holds applicable to customers as part of entering into a deferred payment plan with a retail electric provider fell at Texas-New Mexico Power in the month of October, while the net growth of accounts subject to a switch hold decreased in all other ERCOT service areas.
November 14, 2011
Pennsylvania electric suppliers would be required to submit switches to electric distribution companies (EDCs) prior to a customer-specific deadline under the PUC's tentative order to accelerate the switching process (M-2011-2270442).
October 25, 2011
State Representative Sylvester Turner has requested that the PUCT collect more information regarding switch holds placed on customers by REPs, including the length of any disconnection for a customer subject to a switch hold.
October 21, 2011
The ERCOT TDUs have agreed to send personnel out to the field to complete Advanced Metering System (AMS) service requests on Saturday if they are unable to communicate with a provisioned advanced meter, PUCT Staff reported in offering clarifying revisions to its earlier proposal for adoption…
October 14, 2011
The New York PSC will allow tariff revisions from National Fuel Gas Distribution regarding ESCO storage inventory balance requirements to go into effect without modification (Case 11-G-0272).
October 12, 2011
Washington Gas Light intends to bill competitive service providers (CSPs) for the "excess" gas costs that will be calculated by the Maryland PSC and excluded from the sales service rate due to WGL's decision to allow cash-outs by retail suppliers for imbalances, rather than applying a volumetric…
September 23, 2011
Due to "ambiguity" in the current natural gas switching regulations, the Pennsylvania PUC directed its Office of Competitive Market Oversight to consider revisions to clarify the switching regulations for both electric and gas service, particularly with respect to executing returns to default…
September 23, 2011
A PUCT Staff recommended proposal for adoption would retain the rescission period for all enrollments of customers under 50 kW, and also provides a later deadline than originally proposed for the submission of an AMS reconnect for it to be completed on the same day.
September 20, 2011
Switch holds placed on customers as part of entering into a deferred payment plan with a retail electric provider still apply to less than 1% of residential ESI IDs in ERCOT since the introduction of switch holds in June, according to data through the end of August filed by the TDUs.
September 20, 2011
Dominion Retail and IGS Energy have separately raised objections to a working group's recommendation to use extensible markup language (XML) for uniform electronic transactions (UETs) in the Maryland retail gas market.
September 14, 2011
First Choice Power is opening a dedicated indirect sales office in Houston that will serve channel partners and customers.
September 13, 2011
Constellation Energy has launched VirtuWatt 3.0, the next generation of its online energy management application for commercial users. VirtuWatt 3.0 provides users the ability to customize data views, including grid load, temperature and electricity price correlation, and day-ahead and real-time…
September 13, 2011
The Joint ERCOT TDUs have offered to agree to extend by one hour, for a premise with an advanced meter, the deadline for the submission of a reconnect request to ensure same-day completion, even where communication with an advanced meter fails. The TDUs also alternatively suggested extending the…
August 24, 2011
Fiserv, Inc., a financial services technology solutions provider, announced results of a study of Consolidated Edison customers that shows offering electronic bills through online banking or the company's website can lead to enhanced cash flow and reduced customer care costs.
August 16, 2011
Switch holds placed on customers as part of entering into a deferred payment plan with a retail electric provider apply to less than 0.5% of residential ESI IDs in ERCOT since the introduction of switch holds in June, according to data filed by the TDUs.
August 1, 2011
On behalf of a working group, Maryland PSC Staff submitted a supplemental report regarding implementation of uniform electronic transactions for the retail gas market.
August 1, 2011
KeySpan New York and KeySpan Long Island have informed the New York PSC that they are not proposing to implement a plan to provide customers with remote access to their account numbers, based on feedback from ESCOs (98-M-1343).
June 20, 2011
CenterPoint Energy informed REPs on Friday that it will soon begin testing a new automated tool for accessing customer usage history.
June 15, 2011
Texas New Mexico Power has suspended disconnections for non-pay for the rest of the week in parts of its West Texas Service Territory after the National Weather Service issued a heat advisory for Terrell county.
May 31, 2011
The Michigan PSC approved without modification a settlement under which Consumers Energy will provide additional flexibility to natural gas choice suppliers to adjust their required daily deliveries of natural gas (U-16418, 5/17 ).
May 31, 2011
A stipulation in Equitable Gas Company, LLC's 1307(f) proceeding would lower the retainage allowance for residential transportation service to 6% (R-2011-2223563,).
May 23, 2011
Infinite Energy will offer a prepaid natural gas product to customers in Georgia, and has asked for necessary waivers of the administrative rules required to offer prepaid service.
May 4, 2011
Proton Energy Files Statement of Intent to Offer Prepaid Service in ERCOT
April 26, 2011
ResCom Energy, LLC is taking corrective measures to address what it termed the accidental re-enrollment of 870 former customers, and to hold customers harmless for the error.
April 1, 2011
Connecticut Attorney General George Jepsen has moved for the Connecticut DPUC to rescind its consent order with Positive Energy Electricity Supply, alleging that the DPUC's order underestimates the number of injured customers, underestimates the losses per customer, and establishes an unworkable…
