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February 7, 2014
The District of Columbia PSC approved a settlement between Starion Energy PA, Inc. and the D.C. Office of People's Counsel under which Starion Energy will make a donation of $100,000 to a utility assistance program, as well as provide remediation to customers which had complained, to settle an…
February 7, 2014
The Pennsylvania PUC rejected as inadequate a settlement between its Bureau of Investigation and Enforcement and Pennsylvania Gas & Electric under which Pennsylvania Gas & Electric was to pay $75,000 to resolve a PUC Staff investigation into the alleged slamming of 10 customers with over 300…
December 19, 2013
The Public Utilities Commission of Ohio has adopted revised rules relating to the certification of retail natural gas suppliers, and sales and marketing rules for retail gas suppliers.
December 19, 2013
The Public Utilities Commission of Ohio has adopted revised rules relating to the certification of Competitive Retail Electric Service (CRES) providers, including retail suppliers, aggregators, brokers, and marketers, and the sales and marketing rules for CRES providers.
December 10, 2013
Starion Energy PA, Inc. would make a donation of $100,000 to a utility assistance program, as well as provide remediation to customers which had complained, to settle an investigation into the supplier by the District of Columbia PSC.
November 21, 2013
Energy Services Providers, Inc. d/b/a Pennsylvania Gas & Electric and U. S. Gas & Electric, Inc. d/b/a Pennsylvania Gas & Electric would pay $75,000 to resolve a Pennsylvania PUC Staff investigation into the alleged slamming of 10 customers with over 300 accounts, due to what USG&E said was an…
September 25, 2013
Liberty Power Holdings LLC petitioned the New York PSC to reinstate its eligibility to engage in door-to-door marketing, arguing that a new sales compliance program warrants reinstatement.
August 1, 2013
The Delaware PSC has issued proposed revisions to its electric supplier rules which include new door-to-door marketing restrictions, new pricing disclosure rules, and procedures related to verifications, among other new provisions.
July 23, 2013
A retail supplier has recommended that the District of Columbia PSC adopt a series of minimum standards applicable to door-to-door sales of retail energy, and establish licensing parameters for third-party marketing agents.
July 19, 2013
A retail supplier has agreed to not solicit or enroll mass market customers for a three-year period, and will pay $120,000 (Canadian $) under a settlement approved by the Ontario Energy Board.
July 19, 2013
The New York PSC has decided to not suspend the ability of Family Energy Inc. to enroll new customers after determining that remedial measures by the company have been successful in reducing customer complaints.
May 16, 2013
A final Connecticut Public Utilities Regulatory Authority decision approved a settlement between PURA Prosecutorial Staff and Public Power, LLC to resolve an investigation of certain customer complaints and alleged unauthorized switches.
May 3, 2013
A draft Connecticut Public Utilities Regulatory Authority decision would approve a settlement between PURA Prosecutorial Staff and Public Power, LLC to resolve an investigation of certain customer complaints and alleged unauthorized switches.
March 21, 2013
An initial decision from a Pennsylvania Administrative Law Judge (ALJ) proposes to impose a civil penalty on a retail supplier, and would warn the supplier that future violations could jeopardize the supplier's license.
December 28, 2012
Direct Energy Services, LLC (DES) has proposed to make a $25,000 charitable donation to resolve 13 Michigan enrollments which occurred without customer authorization, with such unauthorized enrollments the result of four sales agents that, "purposefully manipulate[d] DES's quality assurance measures…
December 26, 2012
The Ontario Energy Board has issued a notice stating it intends to make an order or orders against morEnergy Savings Corp. and Blue Power Distributed Energy Corp. with such orders, among other things, revoking or suspending the companies' electricity retailer and gas marketer licences and assessing…
November 8, 2012
The Public Utilities Commission of Ohio has opened a review of rules relating to the certification of retail natural gas suppliers, and sales and marketing rules for retail gas suppliers.
November 8, 2012
The Public Utilities Commission of Ohio has opened a review of rules relating to the certification of Competitive Retail Electric Service (CRES) providers, including retail suppliers, aggregators, brokers, and marketers, and the sales and marketing rules for CRES providers.
October 25, 2012
A final rule adopted by the Pennsylvania PUC concerning marketing rules applicable to retail electric and natural gas suppliers features a broad definition of the term agent.
July 27, 2012
The Ontario Energy Board intends to fine a retail supplier for alleged contraventions of the retailer code of conduct and a prior Assurance of Voluntary Compliance.
July 11, 2012
The Ontario Energy Board yesterday issued notices of its intention to suspend a retail supplier's licence, and fine three other suppliers, for various alleged failures of compliance.
April 24, 2012
The Maryland Office of People's Counsel said that the state's electric and natural gas markets would benefit from "clarification" regarding the use of telephonic enrollments by suppliers, expressing frustration with the lack of understanding, particularly among new entrants, that telephonic…
April 17, 2012
Staff of the Ontario Energy Board has issued a bulletin pertaining to (i) requirements that apply in the context of "network" or "multi-level" activities; and (ii) the status of internet transactions effected while a salesperson is present, whether occurring in the context of "network" or…
February 17, 2012
The District of Columbia PSC approved Horizon Power & Light's proposed action plan to resolve a request by the Office of People's Counsel for an investigation of Horizon given certain customer complaints (see 11/22) .
December 30, 2011
A California PUC comment (draft) resolution would adopt Pacific Gas & Electric's proposed New Customer Protection Rules applicable to Core Transport Agents (CTAs) with two modifications, relating to the effective date, and to the treatment of recently merged companies in measuring compliance.
