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February 9, 2015
The New York PSC has issued a written rehearing order concerning the provision of ESCO service to low-income customers participating in utility administered low income discount programs and the Home Energy Assistance Program (HEAP), and which also provides granular details regarding new third-party…
February 6, 2015
The New York PSC yesterday addressed certain rehearing requests related to its landmark February 2014 retail energy market order which, among other things, limited ESCOs' ability to serve low-income customers to certain situations.
February 3, 2015
IGS Energy has petitioned the Pennsylvania PUC for an order affirming that its use of a tablet to electronically verify customer consent to door-to-door sales conducted by its Home Energy Consultants complies with the Commission's regulations.
January 16, 2015
The Connecticut PURA has issued new draft standards for electric suppliers and a draft disclosure statement, stemming from Section 4 of Public Act 14-75.
December 29, 2014
A Texas court on December 22 ordered that property averred to belong to retail provider AP Gas & Electric (TX), LLC, which was seized on December 19 by a vendor to fulfill an arbitration judgment against AP Holdings, LLC (the parent of AP Gas & Electric (TX), LLC), shall be returned.
December 1, 2014
Sunwave Gas & Power Inc. has committed to refrain from marketing to new low-volume residential consumers in Ontario for the remainder of its license terms, and pay a $20,000 (Canadian $) penalty under an Assurance of Voluntary Compliance accepted by the Ontario Energy Board.
November 24, 2014
Staff of the Maryland PSC have proposed that the Commission adopt regulations that would require a notice of change in a retail supplier's rate prior to the rate being billed to customers and require what Staff terms a "soft verification" that demonstrates the customer's willingness to maintain the…
November 21, 2014
The Public Utilities Commission of Ohio has granted IGS Energy a waiver of the third party verification requirements contained in Ohio Adm. 4901:1-29-06(D)(6)(b) and 4901:1-21-06(D)(1)(h) for in-dwelling sales conducted in accordance with a tablet-reliant process described by IGS Energy.
November 18, 2014
The Connecticut PURA has proposed that electric suppliers be prohibited from conducting door-to-door solicitations in elderly housing complexes under proposed new marketing standards.
November 7, 2014
The Retail Energy Supply Association requested that the District of Columbia PSC establish a working group of interested stakeholders to hold a series of meetings to discuss modifications to the customer protection rules proposed by the PSC.
October 20, 2014
Proposed rule changes from the District of Columbia PSC would essentially require double verification of most electric and natural gas sales, adding a written contract requirement to telesales, and a third party verification (or other recording) requirement for door-to-door sales.
October 16, 2014
The Ontario Energy Board is conducting a survey of Ontarians to determine whether customers signing retail energy contracts need stronger consumer protection.
October 6, 2014
The Maryland PSC should, "license or register," the, "independent representatives" of retail energy suppliers, the Office of People's Counsel said in comments to the Maryland PSC.
October 2, 2014
IGS Energy has petitioned the Public Utilities Commission of Ohio for a waiver from the third party verification rules applicable to door-to-door electric and natural gas sales, contained in Revised 4901:1-29-06(D)(6)(b) and 4901:1-21-06(D)(1)(h), for what it described as a type of sales transaction…
September 15, 2014
Buy Energy Direct, LLC has petitioned the New York PSC for authorization to resume marketing to residential customers.
August 29, 2014
Staff of the Maryland PSC have proposed eliminating the ability for retail electric and natural gas suppliers to obtain customer consent for a switch via a verbal authorization, such as a TPV, and would instead require that all authorizations be in the form of written or electronic consent.
May 29, 2014
The Connecticut PURA said that it has reason to believe that two retail electric suppliers are not in compliance with the currently effective rules requiring the provision of a written contract to certain customers, and opened an investigation of all suppliers' compliance with the written contract…
May 6, 2014
The Maryland PSC has opened a proceeding (PC 35) to review the current status of protections for customers in connection with competitive retail gas and electricity supply, and to solicit recommendations on ratepayer protections.
April 28, 2014
Due to extended consideration of rehearing requests, the New York PSC has stayed several of the significant retail market changes contained in a February order.
April 23, 2014
The Delaware PSC has issued another set of proposed revisions to the retail electric market rules, and the latest proposal still literally prohibits telephonic enrollments as they are most often conducted, though whether this reflects poor language or is intentional is another matter.
April 11, 2014
Just Energy Texas, LP would pay $164,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve a Staff investigation which alleged 11 violations of the customer protection substantive rules.
April 9, 2014
Energy Services Providers, Inc. d/b/a Pennsylvania Gas & Electric and U. S. Gas & Electric, Inc. d/b/a Pennsylvania Gas & Electric would pay $150,200 to resolve a Pennsylvania PUC Staff investigation into the alleged slamming of 10 customers with over 300 accounts, due to what USG&E said was an…
February 27, 2014
On rehearing, the Public Utilities Commission of Ohio has deleted from the requirements for third party verifications of retail natural gas contracts a question seen as confusing, and even seen as suggesting to the customer that they should enroll with a provider other than the one for whom the TPV…
February 26, 2014
The New York PSC's written retail markets order details the specific sales introduction that ESCOs must now use in mass market sales, and specifies what the newly required independent third party verifications must include
February 21, 2014
The New York PSC will require door-to-door and telephone sales of energy services to include independent third-party verification of those sales, the PSC said in a press release yesterday.
