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May 20, 2020
Settlement Resolves Alleged Pattern Of Deceptive Behavior From Agents Representing The Supplier
The Public Utilities Commission of Ohio adopted a settlement agreement between Median Energy Corp. and PUCO Staff, under which Median Energy Corp. has agreed to a forfeiture of $30,000 to resolve all of the issues alleged by Staff in a Notice of Probable Non-Compliance dated November 18, 2019…
May 7, 2020
Suppliers Required To Seek Regulator's Approval For Contract Assignments (Book Sales, etc.)
May 5, 2020
The Delegated Commissioner of the Massachusetts Department of Public Utilities has issued a Notice of Probable Violation (NOPV) to Palmco Power MA, LLC d/b/a Indra Energy, alleging, among other things, that Indra Energy, "has obstructed the Department’s review of a consumer complaint," and "provided…
May 4, 2020
The Connecticut PURA has recently opened investigations into three retail electric suppliers, and has referred the matters to its Prosecutorial Unit for investigation and potential settlement discussions, rather than issuing a Notice of Violation at this time
April 24, 2020
Delegated Commissioner Alleges Supplier, "Altered Telephone Recordings"
The Delegated Commissioner of the Massachusetts Department of Public Utilities ('Department') issued an attached Notice of Probable Violation ('NOPV') to Mega Energy of New England, LLC for the purpose of initiating a formal proceeding into the telemarketing practices of Mega Energy of New England…
April 10, 2020
Suppliers Would Be Required To Seek Regulator's Approval For Contract Assignments (Book Sales, etc.)
April 7, 2020
Staff Had Alleged Pattern Of Deceptive Behavior From Agents Representing The Supplier
Median Energy Corp. has agreed to a forfeiture of $30,000 upon approval of a stipulation between the retail supplier and Staff of the Public Utilities Commission of Ohio, all of the issues alleged by Staff in a Notice of Probable Non-Compliance dated November 18, 2019, including an alleged, "pattern…
March 10, 2020
OPC Alleges "Outrageous" Sales Call
Staff of the Maryland PSC have recommended in testimony that the PSC impose a civil penalty in the amount of $25,000 on Direct Energy Services, LLC due to alleged instances of slamming and alleged instances of providing false and misleading statements to customers
February 20, 2020
Illinois Attorney General (AG) Kwame Raoul filed a lawsuit against Liberty Power Holdings LLC (Liberty), with the AG's office stating in a news release that the suit, "seeks to shut down Liberty for deceiving tens of thousands of Illinois residents into signing contracts based on false promises that…
February 18, 2020
The Connecticut PURA has rescheduled the hearing on its previously reported proposed decision concerning new retail electric supplier marketing rules in Docket 14-07-20RE01
February 17, 2020
OPC: E-TPV Process Is Integrally Related To Consumer Complaints
Staff of the Maryland PSC have recommended that the Commission impose a civil penalty in the amount of $100,000 on U.S. Gas & Electric d/b/a Maryland Gas & Electric and Energy Services Providers, Inc. d/b/a Maryland Gas & Electric (collectively "MDG&E" or the "Company") for 17 alleged instances of…
February 6, 2020
Proposal Would Bar Use Of Terms 'Action Requested', 'Urgent Notice About Your Utility Bill/Account' In Marketing
February 4, 2020
A proposed order from an Illinois ALJ would not impose an additional monetary penalty on LifeEnergy, LLC for alleged violations of certain enrollment and compliance rules, and instead recommends that LifeEnergy pay $34,000 in customer refunds to which the company has already agreed, and that the…
February 3, 2020
As part of an upcoming rulemaking to be opened on residential retail supplier marketing regulations, the Pennsylvania PUC’s Office of Competitive Market Oversight (OCMO) has invited informal comments on whether regulations concerning broker compensation disclosures should be developed, and whether a…
January 22, 2020
The Connecticut PURA will hold a hearing on its previously reported proposed decision concerning new retail electric supplier marketing rules in Docket 14-07-20RE01
January 14, 2020
The New York Supreme Court for Albany County issued an order directing that, pursuant to CPLR 7805, enforcement of the New York PSC's, "Order Revoking Atlantic Power & Gas LLC's Eligibility to Serve Customers in New York" ("Revocation Order") issued on Dec. 12, 2019, is stayed pending adjudication…
January 7, 2020
Suppliers Would Be Required To Disclose Default Service Rate In Sales Process & TPV
Suppliers Would Be Required To Seek Regulator's Approval For Contract Assignments (Book Sales, etc.)
December 11, 2019
The Connecticut PURA opened what it termed two separate "investigation[s]" of alleged non-compliance by Public Power, LLC and GDF Suez Retail Energy Solutions, LLC d/b/a Think Energy, and assigned Prosecutorial Staff for the investigation
December 6, 2019
The District of Columbia PSC has adopted final rules clarifying the start of the rescission period for electric and natural gas contracts
December 2, 2019
The Connecticut PURA has approved formalizing a settlement agreement with Liberty Power Holdings, LLC ("Liberty"), under which Liberty would pay $750,000 in lieu of an earlier civil penalty of $1.5 million assessed against the supplier
November 25, 2019
Staff of the Illinois Commerce Commission has recommended that the Commission impose a financial penalty ranging from $350,000 to $1,000,000 on LifeEnergy, LLC for alleged violations of certain enrollment and compliance rules
November 18, 2019
Platinum Advertising has agreed not to operate in Massachusetts for one year and to pay $150,000 to settle allegations of deceptive marketing and sales tactics for retail electric contracts, under an agreement Massachusetts Attorney General (AG) Maura Healey
November 6, 2019
Quality Control, Oversight Of Marketing Vendors
October 17, 2019
XOOM Energy Texas, LLC would pay $145,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve alleged violations of 16 Texas Administrative Code (TAC) § 25.474, concerning XOOM Energy's door-to-door enrollment practices from January 1, 2018 to January 12, 2019.
October 1, 2019
Suppliers File Updated Proposals On Marketing Scripts, Disclosure Statements
In recently filed updated proposed marketing scripts and other materials in the Massachusetts DPU's retail electric marketing investigation, a group of retail suppliers reiterated concerns with a new "interactive discussion" process for third party verifications that has been proposed at a high…
