August 2, 2017
PSC Affirms Requirement For ESCOs To Respond To Other PULP Information Requests
In addressing an interlocutory appeal of the presiding ALJs' discovery ruling in the New York PSC's mass market evidentiary review, the New York PSC this morning ruled that ESCOs shall not be compelled to respond to PULP discovery requests seeking customer-specific information, but otherwise…
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July 20, 2017
Adopts Requirements For Door-to-Door Sales Proposed Telemarketing Restrictions Changed (Cellular Prohibition Changed)
The New Hampshire PUC has adopted final revisions, for legislative review, concerning retail electric marketing rules and has dropped an earlier proposal for a complete prohibition on door-to-door electricity marketing.
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June 9, 2017
People's Counsel Has Been Enforcing Own Interpretation Requiring Written Signature For Telephonic Sales, In Addressing Complaints
The District of Columbia PSC issued an order concerning retail electric contract authorizations which, "clarifies that only in written contracts between customers and suppliers are written signatures required from customers."
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June 7, 2017
State Proposes Specific Requirements for TPVs
The Connecticut PURA has released for comment draft changes to the electric supplier marketing standards.
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June 2, 2017
"All In-Person Interactions" Now Regulated Will Apply Same Customer Protections To MLM Sales As Required For Door-to-Door Sales Will Require Background Checks on All MLM Agents Conducting In-Person Sales
The Illinois ICC has issued a second notice order to adopt a host of new retail electric marketing rules, including new rules that would subject all in-person sales, including multi-level marketing sales, and sales conducted outside the customer's home (such as at kiosks), to the same requirements…
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May 22, 2017
Addressing a prior order to show cause, the New York PSC will allow Spark Energy, LLC and Spark Energy Gas, LLC (together, Spark, or the Company) to continue marketing to and enrolling residential and non-residential natural gas and electric customers, "as long as Spark abides by the procedural…
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May 17, 2017
NEM Says UBP Changes Appear To Be "End-Run" Around Evidentiary Proceeding
Adopting significant changes to the New York Business Practices, including a requirement for independent third party verification of all mass market sales, that have been proposed in a rulemaking proceeding, which is separate from the evidentiary proceeding reviewing the retail mass market, would…
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May 16, 2017
Requiring independent third party verification of all mass market ESCO sales, including mailers and internet sales, is needed as such contracts may include, "long term financial consequences," the Utility Intervention Unit (UIU) of the New York State Department of State’s Division of Consumer…
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May 15, 2017
Says "Examination" Of Door-to-Door Marketing, Adoption Of Increased Training/Oversight Should Be Considered
The Retail Energy Supply Association urged the New York PSC to initiate the Track II collaborative process envisioned under the PSC's retail mass market review, and said that the PSC's current proposal to revise the Uniform Business Practices, apart from two discrete issues, should be withdrawn, in…
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May 15, 2017
Notices issued by the New York PSC concerning a proposed series of changes to the Uniform Business Practices proposed by the PSC are, "legally deficient," the Retail Energy Supply Association said in comments to the PSC, because the proposed changes are far broader than the two discrete issues and…
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May 11, 2017
In addressing customer complaints, the District of Columbia Office of People's Counsel has interpreted the District's regulations as requiring a signature for telephonic retail electric sales, prompting Clearview Electric to file a petition with the D.C. PSC to clarify whether a written signature is…
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May 8, 2017
The New York PSC denied requests to hold a proceeding concerning proposed changes to the uniform business practices in abeyance, but did grant a limited one-week extension in the deadline for filing comments.
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April 21, 2017
The Pennsylvania PUC adopted without modification a previously reported settlement between Great American Power, LLC and PUC's Bureau of Investigation and Enforcement (I&E) under which Great American Power, among other remedial actions, would pay $18,000.
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March 27, 2017
Would Apply Same Customer Protections To MLM Sales As Required For Door-to-Door Sales Would Require Background Checks on All MLM Agents Conducting In-Person Sales
An Illinois ALJ has issued a proposed second notice order to adopt a host of new retail electric marketing rules, including new rules that would subject all in-person sales, including multi-level marketing sales, and sales conducted outside the customer's home (such as at kiosks), to the same…
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March 14, 2017
The New York PSC has suspended Atlantic Power & Gas, LLC's ability to market to and enroll residential and non-residential customers until the Commission orders otherwise.
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March 9, 2017
Would Require ESCOs To Direct Customers To Compare Rate To Utility's Rate On Bill ESCOs Would Be Required To Ask All Customers If They Are On Low-Income Program ESCOs Would Be Required To Offer Budget Billing
ESCOs Would Be Prohibited From Acting As Customer Agent For Enrollment, Switch Purposes
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March 8, 2017
Would Require ESCOs To Direct Customers To Compare Rate To Utility's Rate On Bill
The New York PSC has issued a proposed set of revisions to the Uniform Business Practices
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March 1, 2017
In response to a show cause order issued by the New York PSC, in which the PSC alleged various violations of the Uniform Business Practices, including alleged slamming, Spark Energy, LLC and Spark Energy Gas, LLC alleged that the PSC's show cause order, "contains numerous factual errors and…
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February 22, 2017
The Connecticut PURA has sought further comment on proposed marketing standards for electricity supply service.
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February 10, 2017
The Public Utility Commission of Texas adopted a final rule which allows retail electric providers to enroll customers via door-to-door sales using a portable electronic device (PED) without the requirement for a TPV or other telephonic verification that is required for other door-to-door sales, but…
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February 3, 2017
Paves Way For Action on POR Advance Notice Of Variable Rates Required
The Delaware PSC has adopted as final new electricity marketing and customer protection rules under Reg. Docket 49.
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February 3, 2017
Addresses Earlier Proposal Which Would Have Indefinitely Extended Rescission Period Addresses Requirement for REPs To Inform Customers of Potential Early Termination Fees From Current REP
Staff of the Public Utilities Commission of Texas have filed a draft proposal for adoption that would establish rules to allow retail electric providers to use portable electronic devices (PEDs) to enroll customers in door-to-door sales
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January 26, 2017
ESCO Must Show Cause Why Ability To Enroll Customers, Eligibility Should Not Be Revoked
The New York PSC issued an order to show cause to Spark Energy, LLC and Spark Energy Gas, LLC, operated jointly as Spark Energy, Inc., stating the customer complaints have alleged that Spark, "has moved customers to the ESCO from another service provider without customer authorization (slamming) and…
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January 13, 2017
The Michigan PSC approved a settlement with Direct Energy Services, LLC (DES) to resolve an investigation into alleged slamming of natural gas customers, which includes, among other provisions, a fine of $35,000
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January 6, 2017
Atlantic Power and Gas LLC has filed an initial response to a show cause order issued by the New York PSC.
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