Direct Energy Offering Texas Customers in Tornado-Stricken Counties Additional Payment Time

Direct Energy has announced it will be providing customers in Dallas, Tarrant, Ellis and Kaufman County a two week leeway on making their electricity payments following recent tornadoes.

Direct Energy and First Choice Power customers in these counties have the ability to hold on making payments until April 18, 2012.

"At Direct Energy we are committed to making a difference to our customers. We hope by providing this extra time, we are giving our customers peace of mind so that they can focus instead on those things which are most important in such a time of crisis, their loved ones," said Jim Steffes, vice president and general manager of Direct Energy. "Helping to support the communities in which our employees and customers live and work is always top of mind, and we strive to help out in whatever way possible, big and small."

Direct Energy said that customers can also lend a helping hand by contributing to the Direct Energy Neighbor-to-Neighbor bill assistance program, which helps families facing financial strain assistance in paying for their utility bills. Customers may contribute to the Neighbor-to-Neighbor program by checking the "bill assistance" box on their monthly bill, located on the tear-off portion of the bill just below the total due. Online-paying customers can help fund this program by checking the "bill assistance" box located under the payment amount in Step 1 and entering the amount they would like to contribute. All donations are tax-deductible.

Direct Energy, along with its sister brands CPL Retail Energy, WTU Retail Energy, and First Choice Power, said that it has donated more than $4 million since 2003 to the Neighbor-to-Neighbor program. These funds are distributed to fellow Texans and customers through 29 community action agencies.