TXU Energy Expands "At Your Service" Videos

TXU Energy today released the latest in its “At Your Service” video series.

The two- to four-minute videos feature TXU Energy employees discussing a range of topics, from explaining the difference between Energy Charges and TDU Delivery Charges on customers' bills to helping consumers prepare for and respond to power outages.

The videos are accessible through txu.com/atyourservice or youtube.com/txuenergy

The videos:

• Show customers how to calculate the average price per kWh.

• Explain itemized billing

• Discuss how to request meter checks

• Note the differences between Retail Electricity Providers and Transmission and Distribution Utilities

• Outline payment plans

• Detail TXU Energy’s Average Monthly Billing service

• Help consumers prepare for and report power outages

• Show consumers how to use the Electricity Facts Label