Report: Texas Electric Complaints, Violations Decrease

The total volume of electric complaints filed by consumers with the Public Utility Commission of Texas (PUCT) in Calendar Year 2015 decreased by approximately 14% from last year’s record low volume, Regulatory Compliance Services (RCS) said in a new report

Additionally, the violation rate decreased again in Calendar Year 2015, down to 15.14%.

Approximately 1 in every 6 electric complaints results in an informal finding by PUCT staff of a violation, RCS said

Regulatory Compliance Services said that investigations related to Retail Electric Providers (REPs) accounted for 3,950 of the 5,633 complaints.

Billing issues accounted for 2,262 of the REP complaints received related to retail electric service which is a decrease of approximately 18% from the 2014 volume. Of the 2,782 REP billing complaints received by the Commission, 2,113 were investigated. Of those REP billing complaints that were investigated, approximately 18% were closed with the informal finding that a rule violation may have occurred, RCS said

Regulatory Compliance Services said that the average REP violation rate for 2015 was 19.32%, down from over 20% last year

REP-specific data may be obtained in Regulatory Compliance Services' report