Texas Electric Complaints Declined in 2016, Violation Rate Declines As Well

The total volume of electric complaints filed by consumers with the Public Utility Commission of Texas (PUCT) in Calendar Year 2016 decreased by approximately 30% from last year’s record low volume, Regulatory Compliance Services reported

Regulatory Compliance Services' 2016 Year End Scorecard also showed that the violation rate decreased again, down to 8.43%. Now only approximately 1 in every 12 electric complaints results in an informal finding by PUCT staff of a violation, RCS said.

Regulatory Compliance Services said that the PUCT investigated 3,762 electric complaints of the 4,200 complaints it received in calendar year 2016. Investigations related to Retail Electric Providers (REPs) accounted for 2,420 of the 3,762 complaints, RCS said

Billing issues accounted for 1,387 of the REP complaints received related to retail electric service which is a decrease of approximately 38% from the 2015 volume. Of the 1,387 REP billing complaints received by the Commission, 1,261 were investigated. Of those REP billing complaints that were investigated, approximately 9% were closed with the informal finding that a rule violation may have occurred, Regulatory Compliance Services said

Regulatory Compliance Services' 2016 Year End Scorecard includes a listing of Retail Electric Providers with PUCT complaint activity in 2016 and their complaint violation rates for 2016, as well as other data including number of complaints per REP, complaint categories, and details of the complaints. A copy of the full report may be obtained from Regulatory Compliance Services at http://www.your-rcs.com/YearEnd.htm.