HomeMarch 16, 2020
Reliant Pausing Payment-Related Disconnections
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Reliant announced a series of actions to support customers during the Coronavirus (COVID-19) global pandemic, including a pause on disconnects for non-payment
"[T]o ensure customers impacted by COVID-19 have the power they need during this crisis, Reliant is pausing payment-related disconnects for residential and small commercial customers," Reliant said
Reliant said that it is also directly supporting customers who are facing hardships associated from the Coronavirus by:
• Providing payment extensions and waiving late fees
• Assisting customers with deferred payment plans
• Offering bill payment assistance through Reliant’s CARE program
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