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July 18, 2016
The District of Columbia PSC directed Washington Gas Light to answer a series of questions about its new billing system and its impact on retail suppliers
July 14, 2016
The Budget and Fiscal Oversight Division of the Public Utility Commission of Texas (PUC) filed a report on a compliance audit of Just Energy's participation in the LITE-UP Texas program. The scope of the audit covered 2013-15.
July 5, 2016
The Pennsylvania PUC affirmed without modification an initial decision from a Pennsylvania ALJ, as the PUC imposed a civil penalty in the amount of $2,500 on Blue Pilot Energy, Inc., and also required the company to issue a refund, in granting a customer complaint
June 23, 2016
Staff of the Texas PUC have proposed to adjust the discount under the low-income discount program (Lite-Up Texas) to 25%, effective August 1
June 15, 2016
The Connecticut PURA has sought information from the EDCs to determine whether suppliers are submitting newly required information to be listed on customer bills
June 15, 2016
The Maine PUC has opened an inquiry regarding, "to what extent electricity and natural gas utility bills should be further unbundled and, if so, which components should be separately stated."
June 3, 2016
Staff of the Public Utility Commission of Texas said that Staff, ERCOT, the Joint TDUs, the REP Coalition, and the Office of Public Utility Counsel (OPUC) have reached an agreement on the future of the Smart Meter Texas (SMT) portal
May 23, 2016
Direct Energy has sought to phase-in "exorbitant" increases in the consolidated billing charge at KeySpan New York and KeySpan Long Island (National Grid), in testimony on the KeySpan LDCs' current rate case
May 20, 2016
The Pennsylvania PUC issued an order adopting a previously reported settlement between Public Power LLC and the PUC's Bureau of Investigation and Enforcement under which Public Power will pay a civil penalty of $72,500 and issue certain customer refunds to resolve the charging of an incorrect rate…
May 13, 2016
The District of Columbia PSC has opened an investigation into the implementation of Washington Gas Light Company’s new billing system and its impact on customers, on the approval process for natural gas suppliers, and on competition in the natural gas retail market in the District of Columbia
May 2, 2016
The Massachusetts DPU approved new purchase of receivables discount rates (standard complete billing percentages), effective May 1, 2016, at Nstar, National Grid, and Western Massachusetts Electric Co.
April 28, 2016
Baltimore Gas & Electric has filed proposed updates to the electric and natural gas purchase of receivables discount rates, to be effective June 1, 2016.
April 13, 2016
Nstar has informed the Massachusetts DPU that, pending feedback from electric suppliers, it intends to issue a one-time payment to retail suppliers serving industrial customers to effectuate an over-collection under the purchase of receivables program, rather than addressing the reconciliation via a…
April 12, 2016
The Connecticut PURA confirmed that the requirement for retail suppliers to send customers certain quarterly notices has been terminated since this information is now included on bills.
April 11, 2016
A District of Columbia Task Force concerning the natural gas Residential Essential Services (RES) assistance program has filed a consensus recommendation to make the program benefits portable, and available to low-income customers who choose a competitive natural gas supplier
April 8, 2016
A stipulation among several parties would permit AEP Ohio to proceed with phase 2 of its gridSMART program, which would include the deployment of approximately 894,000 AMI meters, and would also require steps to permit the billing of Time of Use rates by retail suppliers, with utility-offered TOU…
March 17, 2016
National Grid in Massachusetts has filed new proposed purchase of receivables discount rates (standard complete billing percentages) to be effective May 1, 2016.
March 14, 2016
A proposed Connecticut PURA decision would impose a $121,000 civil penalty on Liberty Power Holdings, LLC (Liberty), and place Liberty Power Holdings, LLC on a probationary period, for what the proposed order would conclude constituted impermissible "back-billing" by the company.
March 4, 2016
Massachusetts Attorney General Maura Healey announced the creation of the Consumer Advocacy & Response Division (CARD), which will include utility bill and related issues
March 1, 2016
East Coast Power & Gas, LLC filed a complaint at the New York PSC against KeySpan Gas East Corporation d/b/a National Grid concerning the LDC's plan to update the current outbound 820 file to include: (1) the netting out of the Billing Service Fee and the Credit and Collection Fee for the National…
February 25, 2016
The total volume of electric complaints filed by consumers with the Public Utility Commission of Texas (PUCT) in Calendar Year 2015 decreased by approximately 14% from last year’s record low volume, Regulatory Compliance Services (RCS) said in a new report
January 13, 2016
Spark Energy, LLC would pay an administrative penalty of $160,000 under a settlement with Staff of the Public Utility Commission of Texas to address alleged violation of 16 Tex. Admin Code § 25.454 (TAC), relating to rate reduction program, 16 TAC § 25.480, relating to bill payment and adjustments…
January 11, 2016
An initial decision from a Pennsylvania ALJ would impose a civil penalty in the amount of $2,500 on Blue Pilot Energy, Inc., and require the company to issue a refund, in granting a customer complaint
January 7, 2016
The Public Utilities Commission of Ohio issued orders in two separate complaint cases concerning FirstEnergy Solutions' polar vortex surcharge directing that FES nor the utilities may terminate (disconnect) service to the complainants on the basis of the amounts disputed in the cases.
December 22, 2015
Sustainable Westchester, the pilot opt-out municipal electric aggregation in New York, recently provided an updated timeline concerning the launch of the aggregation at a PSC technical conference on customer data
