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March 25, 2015
Victoria County has newly filed a formal complaint with the Public Utility Commission of Texas seeking a refund of certain charges levied by its then-retail electric provider, which were originally billed from September 2005 through February 2007 (Docket 44562).
March 24, 2015
Texas Public Utility Commissioner Brandy Marty Marquez has requested that the Commission open a project to investigate factors which have led to several recent complaints about high bills in the Sharyland Utilities, LP service area, which transitioned to retail choice a year ago.
March 19, 2015
An initial decision from a Pennsylvania ALJ would find that a Blue Pilot Energy, LLC terms of service contained confusing and "ambiguous" language regarding rate changes, and would therefore find that the terms of service violate Commission regulations that require the use of plain language and…
March 17, 2015
At a recent supplier working group meeting, the Connecticut PURA issued several compliance directives and reminders to suppliers, including direction to timely respond to customer complaints.
March 16, 2015
In response to the Connecticut PURA's newly opened review of its termination fee policies, Viridian Energy informed PURA that it has been following statutory requirements
March 13, 2015
CPS Energy would pay $22,500 under a settlement with Staff of the Public Utility Commission of Texas to resolve CPS Energy's alleged failure to adhere to Electric Reliability Council of Texas (ERCOT) Protocols §§ 6.5.7.6.2.3(4), related to non-spinning reserve service (NSRS) deployment, and 8.1.1.4…
March 12, 2015
NRG Texas Power, LLC would pay $35,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve NRG Texas Power's alleged failure to adhere to Electric Reliability Council of Texas (ERCOT) Protocols § 8.1.1.4.2(1)(b), related to Responsive Reserve Service (RRS) energy…
March 11, 2015
The Pennsylvania Public Utility Commission (PUC) announced the launch of a PUC website feature allowing users to search by company for formal complaints filed against regulated utilities and competitive suppliers.
March 9, 2015
FERC has issued an order to City Power Marketing, LLC and K. Stephen Tsingas directing them to show cause why they should not be found to have violated section 1c.2 of the Commission's regulations and section 222 of the Federal Power Act (FPA) by engaging in fraudulent Up To Congestion (UTC)…
March 5, 2015
The Public Utility Commission of Texas has opened a proceeding to disburse the proceeds from Proton Energy's letter of credit.
March 5, 2015
The Public Utility Commission of Texas is alerting electric customers to an, "illegal, unauthorized and inaccurate notice that has been sent to Texas households."
March 5, 2015
Due to the wording of its disclosure statement, the costs, expenses, and billings of Blue Pilot Energy, LLC are relevant to a complaint brought against the supplier by the Pennsylvania Office of Consumer Advocate, and therefore are permissible subjects for discovery, a Pennsylvania ALJ said in a…
March 4, 2015
Several Ohio universities have filed a complaint at the Public Utilities Commission of Ohio against FirstEnergy Solutions regarding FES's imposition of an RTO Expense Surcharge, to recover polar vortex-related ancillaries, on the universities' fixed price contracts.
March 3, 2015
Complaints concerning retail energy suppliers are among the top five categories of consumer complaints, New Jersey Acting Attorney General John J. Hoffman and the New Jersey Division of Consumer Affairs said yesterday.
March 3, 2015
Staff of the Illinois Commerce Commission said that it has reached a settlement with Nordic Energy Services, LLC regarding the supplier's marketing practices.
February 27, 2015
The Connecticut PURA has re-opened the licensing docket of Viridian Energy, Inc. to examine the supplier's alleged application of termination fees to certain customers.
February 27, 2015
The Connecticut PURA has re-opened the licensing docket of Palmco Power CT, LLC to examine the supplier's marketing and solicitation practices as they relate to "minimum usage requirements" allegedly cited by Palmco.
February 27, 2015
The Connecticut PURA has issued a Notice of Violation against Verde Energy USA concerning Verde's compliance with the quarterly notice required to be sent to customers.
February 26, 2015
The total volume of electric complaints filed by consumers with the Public Utility Commission of Texas (PUCT) in calendar year 2014 increased by approximately 5% from last year's record low volume, Regulatory Compliance Services reported
February 25, 2015
Per its docket, the Illinois Commerce Commission is scheduled today to consider opening a formal investigation of Nordic Energy Services, LLC.
February 20, 2015
An initial decision from a Pennsylvania ALJ would fine IDT Energy, Inc. $2,000 after the initial decision concludes, in a customer complaint case, that IDT Energy charged a customer a rate in excess of the Price to Compare when its sales agent had represented to the customer that the rate would be…
February 18, 2015
Exelon Generation Company, LLC would pay $20,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve its alleged failure to adhere to Electric Reliability Council of Texas (ERCOT) Protocols § 8.1.1.4.2(1)(b), related to Responsive Reserve Service (RRS) energy…
February 17, 2015
The Pennsylvania PUC affirmed that it lacks traditional ratemaking authority over competitive suppliers and therefore cannot address a customer complaint which merely alleges that a retail supplier's rates are "too high," in granting an interlocutory review sought by Blue Pilot Energy.
February 16, 2015
Texas REP Withdraws Complaint Against TDU
February 11, 2015
The Michigan Public Service Commission has directed Wisconsin Electric Power Company (WEPCo) to show cause why it should not be prohibited from suspension of operations or retirement of the Presque Isle Power Plant (PIPP).
