HomeNews By CategoryEnforcement, Complaints & Compliance
Narrow these results by state, topic, company or docket — filters stack, and every story shown carries all of them.
February 25, 2016
The total volume of electric complaints filed by consumers with the Public Utility Commission of Texas (PUCT) in Calendar Year 2015 decreased by approximately 14% from last year’s record low volume, Regulatory Compliance Services (RCS) said in a new report
February 24, 2016
The New York PSC revoked the eligibility of Engineered Energy Solutions, LLC to act as an ESCO for failure to file with the Commission Secretary an annual compliance filing attesting that the information and attachments submitted in its Retail Access Eligibility Form and application are current or…
February 18, 2016
Current Utilities vehemently denied the allegations contained in a Notice of Violation (NOV) issued by the executive director of the Public Utility Commission of Texas, and alleged that PUC Enforcement Staff is ignoring the definition of aggregator which references the joining of customer load, an…
February 17, 2016
Clearview Energy has agreed to make several changes to its marketing practices in Maine after Central Maine Power asked the Maine PUC to investigate the company after CMP alleged an increase in complaints received by the utility against Clearview Energy
February 17, 2016
The executive director of the Public Utility Commission of Texas has issued a Notice of Violation (NOV) against Current Utilities, Inc. and its affiliated companies, My CyberStaff, Inc. and UtilCare, Inc. based on a report from Staff of the Oversight and Enforcement Division which alleges that…
February 15, 2016
Liberty Power Holdings, LLC and Prosecutorial Staff of the Connecticut PURA have entered into a settlement under which Liberty Power would make a $10,000 charitable contribution to resolve a Notice of Violation issued by PURA against Liberty Power
February 12, 2016
The Pennsylvania PUC voted to issue a tentative order which would adopt, with one modification, a $7 million settlement between Energy Services Providers Inc. (d/b/a Pennsylvania Gas & Electric or PAG&E) and the state's Attorney General and Office of Consumer Advocate
February 10, 2016
The City of Garland would pay $10,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve Garland's alleged violation of Electric Reliability Council of Texas (ERCOT) Protocols § 8.1.1.4.3(3)(a), related to non-spinning reserve service (NSRS) energy deployment criteria…
February 5, 2016
The Illinois Commerce Commission recently granted a petition for interlocutory review from Sperian Energy, which reversed an ALJ's ruling denying a prior motion from Sperian Energy concerning Sperian's due process concerns regarding an investigation initiated by the ICC into the supplier's marketing…
February 4, 2016
Oncor Electric Delivery Company would pay $21,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve Oncor's alleged failure to timely remove 22 switchholds in 2012, which allegedly was in violation of 16 TAC § 25.480(m)(2)
February 4, 2016
Citing the precedent established in the Power4Schools (click here for discussion) , the Public Utilities Commission of Ohio denied a motion to dismiss from FirstEnergy Solutions concerning a complaint filed by the Lucas County Board of Commissioners regarding FES's imposition of the RTO expense…
February 4, 2016
The Texas retail electric provider certificate of Jade Energy, LLC would be suspended until the company comes into full compliance with certain certification rules, under a settlement between the company and Staff of the Public Utility Commission of Texas.
January 29, 2016
The Pennsylvania PUC denied an emergency petition for supersedeas filed by Hiko Energy, LLC concerning the PUC's prior order fining Hiko $1.8 million, denying a sought stay of the deadline for payment pending an appeal by Hiko as the PUC said Hiko's petition failed to meet the standards for such a…
January 26, 2016
Raiden Commodities, L.P. filed a complaint at the Public Utility Commission of Texas seeking an order directing ERCOT to resettle the market on two days on which Raiden alleged ERCOT's actions in the wake of hardware failures and data errors were inconsistent with the ERCOT protocols
January 25, 2016
The New York State Public Service Commission announced administrative actions against five ESCOS for what the PSC said was non-compliance of Commission rules for maintaining their eligibility status in New York State.
January 22, 2016
A New Hampshire superior court jury reached a verdict ordering Provider Power, and various affiliates and principals, to pay $462,000 in damages, plus attorney fees, to Freedom Energy Logistics and affiliates in a suit brought by Freedom Energy against Provider Power in which Freedom Energy had…
January 21, 2016
The Public Utilities Commission of Ohio said that it will audit FirstEnergy Solutions' handling of customer complaints
January 13, 2016
Spark Energy, LLC would pay an administrative penalty of $160,000 under a settlement with Staff of the Public Utility Commission of Texas to address alleged violation of 16 Tex. Admin Code § 25.454 (TAC), relating to rate reduction program, 16 TAC § 25.480, relating to bill payment and adjustments…
January 11, 2016
An initial decision from a Pennsylvania ALJ would impose a civil penalty in the amount of $2,500 on Blue Pilot Energy, Inc., and require the company to issue a refund, in granting a customer complaint
January 7, 2016
FERC issued a show cause order to Coaltrain Energy, L.P. (Coaltrain), Coaltrain’s co-owners Peter Jones and Shawn Sheehan, and traders/analysts Robert Jones, Jeff Miller, Jack Wells, and Adam Hughes, "to show cause why they should not be found to have violated section 1c.2 of the Commission’s…
January 7, 2016
The Public Utilities Commission of Ohio issued orders in two separate complaint cases concerning FirstEnergy Solutions' polar vortex surcharge directing that FES nor the utilities may terminate (disconnect) service to the complainants on the basis of the amounts disputed in the cases.
January 6, 2016
FPL Energy Texas Keir, LLC (Forney QSE) would pay $21,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve an investigation into Forney QSE's alleged violation of ERCOT Protocol § 6.4.6(1), related to telemetry of status codes.
January 5, 2016
Austin Energy would pay $40,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve an investigation into Austin Energy's alleged failure to adhere to Electric Reliability Council of Texas (ERCOT) Protocols § 8.5.1.1, relating to governor in service; and, ERCOT…
January 5, 2016
The Delaware PSC recently closed an investigation into the solicitation practices of Starion Energy PA, Inc., noting a decrease in complaints and stating that the PSC found, "that insufficient evidence exists at this time to pursue a formal complaint against Starion for any alleged improper…
December 31, 2015
The City of McAllen, Texas has asserted jurisdiction over a retail electric provider, hearing a customer complaint concerning an early termination fee and ordering AP Gas and Electric to refund the fee to a customer.
