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July 8, 2014
Texas retail provider Frontier Utilities is offering customers the ability to replenish their prepaid service through scanning a barcode sent to their mobile devices.
June 18, 2014
In an update on its system issues, CenterPoint Energy Houston Electric (CNP) said in a market notice this morning that service orders and enrollments are now processing end to end through its systems
June 11, 2014
Energy Future Holdings, as parent of TXU Energy, has sought bankruptcy court approval of a settlement agreement which would resolve prior litigation concerning the collection by TXU of certain taxes from non-residential customers, and which would facilitate the refunding of such amounts to customers…
June 2, 2014
Staff of the Public Utility Commission of Texas have opposed a retail provider's motion for summary judgment of a complaint concerning additional charges due to the customer's classification under the delivery service tariff.
May 27, 2014
The Pennsylvania PUC has referred the question of how electric generation prices should be presented, and uniformity in such formatting, to its Office of Competitive Market Oversight.
May 27, 2014
While Pennsylvania has ordered the electric distribution companies to include the logo of a customer's electric supplier on utility consolidated bills by June 1, 2015, that logo may not necessarily be in color, under a final order published Friday.
May 23, 2014
The Pennsylvania Public Utility Commission (PUC) said yesterday that it finalized recommendations that will provide consumers with more information from their electric generation suppliers (EGSs) on their utility bill.
May 22, 2014
The Connecticut PURA will convene a technical meeting on May 28 to discuss the impact of new legislation on its ongoing retail electric market customer protection docket, 13-07-18.
May 8, 2014
The Maryland PSC has approved new electric and natural gas purchase of receivables discount rates, effective June 1, 2014.
May 6, 2014
The Connecticut House yesterday passed without amendment SB 2 which contains a host of electric market consumer protections, and the bill, which is supported by Gov. Malloy, is set to become law.
April 30, 2014
The District of Columbia PSC has ordered that Pepco shall begin including revenues from late payment charges as an offset to the purchase of receivables discount rate by January 1, 2015.
April 30, 2014
The Connecticut Senate has passed a bill (SB 2) which would limit variable rate changes during the initial months of service, and would require electric bills to include any rate changes effective for the next billing cycle.
April 29, 2014
Just Energy announced the release of a mobile app for its residential electricity customers in Texas.
April 28, 2014
FirstEnergy Solutions announced that it is waiving its polar vortex surcharge for residential customers.
April 18, 2014
Several ESCOs have alleged that Consolidated Edison is seeking to pass-on the costs of inaccurate natural gas forecasts to ESCOs through imbalance payments, as ESCOs asked the New York PSC to immediately order a dispute resolution process to avoid ConEd from suspending any ESCOs from operating on…
April 11, 2014
Just Energy Texas, LP would pay $164,000 under a settlement with Staff of the Public Utility Commission of Texas to resolve a Staff investigation which alleged 11 violations of the customer protection substantive rules.
April 9, 2014
TXU Energy announced the rollout of its 24/7 virtual assistant, Ivy, the company's latest interactive voice response (IVR) tool that answers customer calls.
March 27, 2014
Tara Energy announced the launch of a new Tara Energy app for mobile devices running on Apple and Android operating systems.
March 27, 2014
Several New York utilities have asked for a delay in several requirements imposed on the EDCs in the New York PSC's recent retail market order.
March 27, 2014
Rejecting a Staff recommendation, the Public Utilities Commission of Ohio will not require electric utilities to file plans to implement purchase of receivables.
March 24, 2014
Pepco has provided the District of Columbia PSC with the date by which it can include late payment revenues as an offset in the POR discount rate calculation.
March 21, 2014
Purchase of receivables, and specifically the utility's ability to disconnect service for non-payment of supplier charges, drew the ire of Pennsylvania State Representative Dan Moul, R, during a hearing yesterday concerning recent variable rate price spikes and proposed legislation to address the…
March 19, 2014
The Michigan PSC has approved certain changes to the choice program tariffs at DTE Gas (MichCon).
March 18, 2014
Public Service Company of New Hampshire has proposed removing the "selection" charge, or switching fee, from its tariff after conducting a cost of service study.
March 18, 2014
Electric utilities, retail suppliers, the New Hampshire consumer advocate, and New Hampshire PUC Staff have reached a settlement agreement regarding the payment hierarchy for utility consolidated bills, and certain other retail market enhancements.
